Following the latest Sonos update, my Playbase no longer appears on my Sonos system through WIFI. All other speakers on my system appear and work like before. The playbase has been moved around to try and fix the issue but this has not helped. I,ve rebooted and actually set a factory default on the Playbase. The Playbase appears on the Sonos system when it is hardwired with an ethernet cable and works as it should. When I unplugged the cable the Playbase disappear s from my system, plug it back in and it reappears. I need help in solving this new issue. Thx
Best answer by exit106
Well i must say great service from Sonos. Contacted tech. support on Monday and I received a replacement today (Friday). I need to send back the defective product at some point in the next 10 days. Naturally was able to set up and get connected to the rest of the household in no time. Was nice to see the improvements on how to set up a new sound bar with the app. A big change from what i remember when i set up my Playbar years ago.