Playback speed is too fast

  • 17 October 2013
  • 12 replies
  • 2156 views

I just set-up my play 1 with a bridge and connected it to a nas as a music source. It appears that all my songs are playing faster than they should, and the pitch is higher. What could be causing this?

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12 replies

Userlevel 4
Badge +3
Hi User79297

could you please submit a system diagnostics whilst playing a track that is playing too fast? 

Please respond back with the confirmation number. 

How to submit a system diagnostic 

Regards, 

Daniel H.
Did this problem get resolved.  I experience this from time to time as well and cannot figure out the cause. Any ideas?
Userlevel 4
Badge +3
Did this problem get resolved.  
Hi Tom, 

I haven't heard back from User79297, but if you are seeing the same issue, could you please submit a system diagnostics whilst playing a track that is playing too fast? 

Please respond back with the confirmation number. 

How to submit a system diagnostic 

Regards, 

Daniel H.
Did this problem get resolved.  
playback speed seems slightly too fast. haven't tried full system reset. confirmation #3939167. Let me know - thanks.
playback speed seems too fast. haven't tried full system reset. confirmation #3939167. Let me know - thanks.
Did this problem get resolved.  
Problem seems to have gone away, not sure if it might have had something to do with problems with a faster router band - 5 mhz vs 2.4.  My HP printer (and all HP wireless printers) would not support the 5 mhz band.  I dropped that down and the problem with Sonos went away.  Not sure if this is related, but maybe.  Thanks for checking back.
Userlevel 4
Badge +3
playback speed seems too fast. haven't tried full system reset. confirmation #3939167. Let me know - thanks.
Hi Jimmy, 

what player and what source were used when this happened? 
playback speed seems too fast. haven't tried full system reset. confirmation #3939167. Let me know - thanks.
Sonos Player on MacBook, iphone and ipad all hade same issue.  Source whas Rhapsody
Having this same issue and playing off my Iphone my diagnostic # is 8219284
i am having same issue all of a sudden i submitted while track was playin would love some help
confirmation #8484466
Me too. On both pandora and Spotify #994765756
#11710675 happens with Spotify, SoundCloud, & even after closing and opening app as well as disconnecting & reconnecting.