Best answer by Stuart_W
View originalPlay 5 totally dead
My Play 5 has completely stopped working. I've tried a different power lead and outlet and no luck. It's first gen but I've not had it that long, since April 2016. How do I go about getting it replaced (hopefully) or fixed? Thanks.
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Your best bet is probably to call support as they will want to run through a number of diagnostics and checks with you before they get to any warranty discussion.
Thanks for helping out Stuart and Tmoy, we were able to get on the phone with Afroken and hopefully all is well now.
Have a good weekend everyone!
Have a good weekend everyone!
Any response from Sonos support on this?
out of curiosity, do they give you an option to call you back?
No they don't. I gave up after 75 minutes.
Sorry you had to endure that. I hope you get this worked out. Im curious as to see what steps to try if this should ever happen to me.
Hello Afroken, we are experiencing higher than normal volumes of calls today. While you wait, is there anything we can help you with?
I gave up waiting. You could answer my original query though?
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.