Question

One SL - no audio from TV channels

  • 16 January 2021
  • 1 reply
  • 35 views
A

Hey all, 

 

I’ve had the same problem since we bought our system. I unfortunately can not find the last post that helped us fix the problem. 
Our beam works fine, our ONE SL speakers do not play TV channel audios. They work fine with Apple Music/Spotify… will someone please advise how we can fix this? 

thanks in advance 

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1 reply

Rowena B.
Userlevel 5
Badge +16

Hi @Apulido2017,

Welcome to the Sonos community. Thank you for reaching out to us and for letting us know about your concern. To help you out why your Sonos One SL’s having an audio issue, I'll be requesting from you in submitting a diagnostic report and include the confirmation number in your response to find out the cause. Please let me know if you have any further questions or concerns, we'll be glad to assist you. 

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