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New system will not connect to my router unless I plug a speaker directly into router

  • 15 August 2018
  • 2 replies
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A
I just purchased two sonos ONEs and hooked them up. Previously, I had a PLAY:3 directly connected to my router in a closet because I couldn't get the speakers to work otherwise. Music played fine. But, I was told I don't need to bridge to a SONOS component directly attached to a router and that the new speakers and software should just be able to use my WiFi. So, I unplugged the speaker in the closet and after a few minutes none of the speakers works.

If I have to buy a bridge to put in the closet, that is one solution, but I wasn't under the impression it should be necessary. I tried to restart a speaker and to restar the app but my efforts are not yielding any result unless I plug the speaker in the closet back in. But, this is a waste of a speaker just to establish a network.

thanks
Eric
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Best answer by Stanley_4 15 August 2018, 08:12

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2 replies

Stanley_4
Userlevel 7
Badge +22
Did you enter your SSID and password into your Sonos devices? Try the steps here:

https://support.sonos.com/s/article/1061?language=en_US
Airgetlam
And make sure you're on a 2.4Ghz network, not a 5Ghz network....
Bruce
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