My sonos play 5 doesnt finish playing full songs


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Userlevel 6
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chp wrote:

Spoke too soon, still having problems with the songs skipping. Our Sonos system is updated to the current software release.

New Diagnostic #363849783.



Hi chp,

Thanks for sending in the new report. I'm able to see that there are a couple wireless access points on your network. They are running on different wireless channels. This can make it hard for the Sonos units to stay connected and streaming. Can you set all of your wireless access points to the same wireless channel and see if that helps?
Update,
We had IT come in and reset the channels. Still the problem continues; Music cuts out anywhere from 1 minute left in the song to the last 10-15 seconds. We have rebooted the system and the problem persists. Wireless signal is 60-80 megs down and up as the wireless access point is in the same room.

Edit: Currently using Apple Music. I have also un-linked and re-added my account.

Any help with this is greatly appreciated as I am ready to throw these units out into the streets.

New Diagnostic #824983402.
Userlevel 4
Badge +3
Hi chp

Corporate networks are the most difficult to diagnose as there are so many variables to contend with. Just to name few:

Cell phones
Microwave ovens
Direct Print Printers (generating their own signal)
Secondary Networks (Internal and External)
and of course Access Points

I don't know how large your complex is but my advice at this point (if allowable) is to purchase the Sonos Boost component. At the very least you will mitigate Wi-Fi interference and if the problem persists you can look elsewhere for other culprits. One thing to know is that the Boost should not be operating on the same channel as an AP.

I really hope you get your issues sorted. Cheers!
Update: Bought a Sonos boost as recommended. The problem still occurs!! What can you tell by the new diagnostic number? The boost is located about 15' away from the units.

Diagnostic Number: 950135296
Any updates?
Userlevel 7
Badge +3
Hi chp, sorry for the delay. It looks like your BOOST and the rest of Sonos are running on the same channel (channel 6) as your other wireless networks. Can you try changing the wireless channel to channel 1 or 11 and see how they go?

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