I have two Play:1, one Play:3, one Playbar, one Sub, a Sonos One (Gen 1), and one Connect which I purchased approximately 3 years ago. All of these appear to be on the Legacy Products list, but you currently do not have a modern product to take the place of my system products. Will I have to upgrade my entire system after May 2020 or the near future and does this mean that you will ONLY offer me 30% on new products which is a pittance of what I purchased my entire system for?
On a different note, I was informed my products were manufactured in 2015 or earlier and only had a 5 years or so lifespan. Why didn’t Sonos recall the older products knowing back then that these systems would be outdated in the future? Because of course, retailers aren’t going to TELL a customer that a product has a shelf life because they are all about the profit and will sell the product no matter what.
Best answer by jgatie
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