I have a Sonos Beam connected to my TV and a Move. When streaming music via the sonos app or via Spotify, all works fine. I can pair the two speakers and play music with great quality.
However I have an issue when the Beam streams audio from the TV input (HDMI) to the Move. So if I am playing music on my TV (i.e. YouTube), and then group the Move and Beam together, the audio is perfect on the Beam, but it breaks up regularly (every 2-3 seconds) on the Move.
I have tried resetting both but still get the issue. And it happens across the various sources on the TV.
Thanks for your help.
Best answer by buzz
Are you watching a streaming service on TV and the stream is wireless to the TV or a ‘box’? Likely there is an issue with your WiFi. Submit a diagnostic and post the confirmation number here or call support. WiFi problems are highlighted in the diagnostics. Also, keep track of time of day because WiFi interference could peak at certain times because of activity nearby.