I have a Play 5 speaker which was distorted in the high range (tweeter) from time to time. It had only been in use less than a week, thou it was bought 8 month ago. I called the Danish supportline, who was very kind and serviceminded. he could also see, from the log file, that the first time it was power up, was less than a week ago. So after a little conversation, he said he would send me a new speaker, and then could i return the old one.
Was really pleased by his knowledge, and kindness.
I have now received my new speaker, but now im not so sure if it´s a new speaker or a "old" return speaker which they have repacked, because og the label, and that the corner of the inside case was damaged even thou the outer case (from the shipment) wasn't.
I can se that it has been assigned a new VPN number (please see the attached photo), is there any good explanation for that, and what is that number ??