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Sonos are no longer a young start up, that has not had time to think about repair. Sonos, like all electronic products, occasionally one goes wrong. Your products are expensive to buy, and you could set up a repair workshop and repair them (or even contract it out). I'm sure this could be a revenue centre not a cost centre. I am a long time user with a reasonable investment in Sonos (seven units) - or six working units and a faulty one! I used be proud of my Sonos system, and promote the Sonos products amongst my friends, but this looks like you don't care about your users. If users don't feel valued, they stop caring about the company. How many other users have faulty units at home?
I am now the unhappy owner of two Sonos Play 1s falling for the scam of a "partnership" with Amazon allowing users to send music from the Echo to a Sonos Play 1. Turns out the Sonos is WiFi and the Echo Dot is bluetooth!!!! I will be publishing more on my YouTube channel. I will also mention the junk software that other users complain about skipping to next song before the current song has completed playing. Please feel free to see my review of the Play 1 versus the UE Boom 2 on YouTube. [b]Moderation Edit by Ryan S:[/b] Removed self-promoted youtube video link which is against community rules.
Why isn't stereo pairing via Bluetooth available on either the Move or Roam?I have Bluetooth speakers from 2015 that cost $50 each that have stereo pairing capability. I spent over $850 on a pair of Move's and was shocked to find they didn't have this capability. It's a little mind boggling of an audio tech leader (and premium priced) Sonos product. I'd be interested in purchasing a pair of the new Roam's, but without Bluetooth stereo pairing capability, I'm going to pass. My primary use for these would be the beach, which obviously doesn't have Wi-Fi. Are there any plans to add Bluetooth stereo pairing capability to the Roam or Move? If not, why?
I am trying to find straight comparison's between the various Sonos and Heos speakers. Ignoring the apps, lawsuits, and preference of appearance and instead focusing strictly on sound quality, does anyone know of where to find some good comparisons between the products or maybe have done comparisons of their own? Below are a few basics as best I understand or have compared: Sonos One v. Heos 1 - Most seem to give the Sonos One a slight edge in sound quality. Sonos Play 3 v. Heos 3 - Neither really seems to have an edge. Sonos Play 5 v. Heos 5 - Most seem to give the Play 5 a slight edge in sound quality. Sonos Play 5 v. Heos 7 - A vast majority seem to give the Heos 7 the easy edge here. It seems to be highly rated all around. Sonos PlayBar (w/ sub) v. Heos HomeCinema - Neither really seem to have an edge. Sonos PlayBar (w/ sub) v. Heos Bar (w/ sub) - Reviews that compare these are hard to find but between the lack of HDMI on the PlayBar and the raw specs of the
I've been having the same problems with music playlists stop playing and "network connection speed insufficient" messages coming up shortly after every track it try's to play and skips to the next!!!! Really gets annoying when your trying to chill out!!!
In my living room, I have a ZP90 connected to an older Sony A/V receiver (STR-DE597) that I bought on Craigslist. Earlier this year I added a pair of Polk TSi400 with a Polk subwoofer that I use for Sonos and my television. As I've been learning more about digital audio, I keep seeing references to dedicated DAC units as something that will really boost sound quality. My question is: with the components that I already have, would a DAC like the [URL="http://www.amazon.com/Peachtree-Audio-Dac--Digital-Converter/dp/B005MYDICQ/ref=sr_1_2?ie=UTF8&qid=1325283902&sr=8-2"]Peachtree DAC-iT[/URL] make a difference? My concern is that since my other components are not very high-end, the better sound quality of the DAC would not really come through. Since this unit is about $500, would that be better spent on some other component, like a new A/V receiver? And a related question: how would the DAC be wired? Does the output from the Sonos go to the DAC and then the output from the
Can anyone confirm whether you will need a Sonos One or a Sonos Play 1 to be able to play content from Apple products using Airplay? I know that Playbase and Play 5 will support it, but don’t have either of them. I currently have a Playbar, a Sub, and 6 Play 1’s, (in a 5.1 configuration, a Stereo Pair and 2 seperate rooms with a single Play 1 in). I want to add one more speaker, would prefer a Play 1 as I have absolutely no interest in voice control, but would buy a Sonos One if that is the Only way to add Airplay to my system. Thank you in anticipation.
Is it possible to add a Sonos Roam to multiple Sonos WiFi systems?I recently purchased a Roam and took it with me on a road trip. My in-laws have a Sonos system and I wanted to add my Roam to their system so I could get all of the benefits of using Roam over WiFi instead of Bluetooth. However, the only way I could get the Roam to connect to their system was to reset it to factory and set up the Roam as a new speaker in their Sonos system. When I came home I had to repeat the process by resetting to factory and adding it back to my Sonos system.The feature I’d love to see is the ability to add a Roam to a second Sonos system over WiFi without having to remove it from an existing Sonos system. Ideally, after initial setup, the switch between Sonos systems would be done automatically based upon the connected WiFi network.
I've seen this question a few times, but cannot find a solution and would like my system checked out. I have a Connect, SUB, and three PLAY:5's. The system is set up to have 3 groups, and I run them connected to one another 90% of the time. I have no issues with the services or other inputs, however, my TV and streaming inputs are a hit-or-miss thing. When I last moved, I upgraded my internet signal and speed to be at 100mbps and I have connected the CONNECT with ethernet directly to the modem/router, so that shouldn't be an issue. I have line in coming from either the TV or from the cable box. In both cases, every once in a while, I get a garbled/cutting out of the sound. It recovers, but it is extremely annoying. I have to keep it on Automatic to have a decent watching experience, as if i change compression, the lip sync is terrible. I sent some diagnostics to the support team and have usage data on, so im hoping you can see that information and make an assessment.
I am unable to browse music with spotify on my sonos. Tried the usual reset actions: reset modem connection, reset bridge, remove and re-authorize spotify account. Nothing helps. In the past resetting would make a difference. Actually quite amazed how unstable the sonos / spotify integration is. Please how a look at my issue. Diagnostic support ticket: 3910512
I know there has been a lot of request's for outdoor Sonos systems. I enjoy your product throughout my house and do not feel like getting below quality third party outdoor speakers and a connect or amp to drive them. I believe it is just time to develop an outdoor rated soffit speaker se we can enjoy Sonos quality audio on our Patio, instead of plugging and unplugging a Play 1 or 5 every time we go outside and linking it up to our phones, way easier to carry around a Bluetooth, but then you lose out on the Sonos sound quality. I understand they have been researching this for like 3 years, time to take a leap and be proactive as I believe this would be a huge selling point for Sonos, instead of urging us to buy competitors products. I believe that when Sonos recommends this, most people skip out of buying the Connecticut and/or Amp and buy a complete separate Bluetooth or other system when makes it a pain in the ass to have so many sound systems that could easily be averted by produci
Does anyone see the value in adding a SONOS SUB to a stereo pair of GEN 2 PLAY: 5's? I've been told that the DSP / crossover functionality of adding the sub to this set would lighten the low end load of the PLAY: 5's, allowing them to more powerfully and clearly produce the mids and highs. My specific questions: 1. Are there really high and mid frequency benefits to be gained from allowing the sub to handle the low end? Or would the sub just handle the low end, while the highs and mids on the PLAY: 5's sound exactly as they did without the SUB? 2. The pair of PLAY: 5's already deliver substantial bass, so are there even more substantial / noticeable gains to be had from adding the SUB? Or do 2 PLAY: 5's roughly equal the low end output of 1 SUB? I consider myself a very lightweight audiophile, so I would love to gain more clarity and power if adding the SUB can achieve this, but I do not want to waste the money, if the stereo pair can provide roughly the same clarity an
I know this is a recurrent topic, but I actually believe it would be very helpful if Sonos address this issue in a concise webpage with continuous updates. Right now the whole forum is full of questions about TV's ability to pass-through a 5.1 HDMI signal. The (so voted) most helpful comment on amazon about the playbar is about the problem of not getting a real surround but an artificial constructions from a PCM 2.0 signal from the TV. And this is also the main issue mentioned in CNET for the review of the playbar. So, guys, could you make a systematic and compressive study/review of which TV's will work with the Sonos surround system? I'm currently considering to get a full sonos surround pack, but I cant not make a decision before knowing if my LG 65UB930T (LG65UB9500 in USA) is able to pass the signal form the devices connected to the HDMI ports. And I believe this situation is generalized for all potential consumers, many of them buying your product without being aware o
I'm new to the Sonos world - having waited for Google Play integration (thanks!) - and am generally very impressed, as it's a joy to use such well designed products. However, I've been surprised that Groups functionality is so weak compared to what I'd expected... I have a large living room that has an LR Pair of Play:1s in it and a single Play:5. When playing music in that room, all three are *always* used together, but this has exposed design shortcomings of the current Groups functionality. I'd anticipated being able to configure all the speakers in my living room (ie. all those speakers that are *always* used simultaneously) to form a "permanent" grouping, not too dissimilar to how you can "permanently" create LR pairs. Currently, Groups are what I'd term "soft", and this leads to the following shortcomings: - THE PHYSICAL VOLUME BUTTONS HAVE BEEN RENDERED USELESS, SINCE THEY DO NOT CONTROL GROUP VOLUME. For example, despite my three speakers always being used together in a sing
I just purchased a single Play:5. I have to turn it about 3/4 of the way up to hear it much at all, and at max volume, it is not nearly what one would expect from a speaker of this quality. I have the volume setting all the way up, plus the bass and treble at max. Nothing seems to help. Is there another setting I'm missing? Thank you.
It would be great to see alarms play on pre-grouped rooms, but not using the "Include in grouped rooms" setting as I am likely to change grouping throughout the day, and so when the alarm goes off it doesn't work for me, that it plays on the my previous days groups. It is also not ideal to set several alarms playing the same source (in my case TuneIn radio), as it is massively out of sync. I think this would be a huge benefit as did your engineer when I spoke to them earlier. Thanks.
I recently swapped out my 2011 access point in my bedroom used for WiFi there, and I am seeing some Sonos anomalies.In the bedroom I have a Boost that is also root bridge, wired back to the main router in the common area, that has a Connect Amp also wired back to the same main router. I was using Airport Express in the bedroom, ethernet wire connected to the other ethernet jack on the Boost using the switch feature on Boost, to successfully obtain high speed WiFi in the bedroom - with the single band AEX set to work in access point mode, creating a 5 GHz network there. No issues with Sonos then, using either the phone or the Mac in the bedroom for control.I replaced said AEX using a dual band TP Link access point as a drop in replacement. Now, at times, the Connect Amp disappears from the Controller as well as from the Matrix. Getting it to reappear needs a Connect Amp reboot, that works for some time.I can’t see any logical reason for this - and when I brought the AEX back for a test,
Latest update has completely broken our setup and we are VERY ANGRY. The latest update has completely shafted our perfectly working setup around the flat. We have 2 play 5's in a stereo pair in the front room, 2 play 1s in the bedroom, a play 1 in the bathroom, a new soundbar in the family room with 2 1s in surround config, a play 3 on the kitchen worktop and 2 play 3s in the dining room. WE HAVE SPENT A FORTUNE ON THIS SETUP AND JUST BECAUSE YOU WANTED TO HAWK SOME NEW USELESS ALEXA SPYWARE CRAP IN YOUR NEW SPEAKERS, OUR SYSTEM IS COMPLETELY BROKEN. Half of our speakers no longer work and the ones that do occasionally work drop out constantly. If this doesn't get sorted out very quickly, I will consider legal action and judging by the number of other complaints I have read, I won't be alone. I will never buy any more Sonos products again, and I will actively dissuade anybody I know from buying them. Good lord what a shambles. Sort this out please. And also, while you're
Moving to another apartment and selling my old stereo equipment I now have spare 2 x play 1 and 1 x play 5 on hands that were before used for different rooms. Due to convenience factor I would like to move one of these to my main listening area but i still question which way to go. Either i add another Play 5 or purchase a Sub to go with Play 1s. Having small kids my listening volume is normally quite low. Reading this forum some suggest that the sound from play 5s would give me fuller sound but bass from the Sub would be much better, while others seem to think play 1s do sound better on their own when Sub comes into the picture. I understand the decision would always be subjective but would still like to hear some advice. Thanks Tomaz
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