i ordered 2 Sonos One last Wednesday and one of them was a faulty unit. I had customer care Friday resolve the problem and say that my exchange/ return process should start soon. I waited til the next Tuesday and nothing happened so I called them again and found out that my return was never started(?).
A customer representative from the return turn department then assured me that she would take this case personally and I should look out for emails from sonos. Though, it’s Thursday now and I still have not receive anything from sonos (even a case reference number) so I’m wondering what you guys experiences are because I’m starting to run out of patience.
Best answer by Keith N
I have taken a quick look into this and have sent you a PM regarding this. Check your inbox for more details.
Thanks for your patience.