I made the mistake and invested in multi room Sonos system comprises of play 5s and 1s. The two Play 5 speakers are configured in stereo mode in the living room installed over dedicated stands.
One of the Play 5 stopped connecting to the network. Sonos “generous” response (after exauhsting me with tons of checks, reports, etc etc) was to offer me a replacement for 400 Euros !!! They claimed they will send me the gen2 speaker. As I have a stereo pair and already invested in stands I just wanted to repair the faulty speaker. They responded that they cannot repair and were suggesting to replace both speakers for 1158 Euros.
I am soooooo upset. Seriously looking into returning the new Play1s and sell the other Play 5.
All I can say - Don’t buy Sonos !!