Best answer by John_93
View original
Flashing orange light after update
Having installed the most recent update on Sonos (couldn't use it without doing the update) I now get a flashing orange light and am unable to use the player. Any thoughts. Am connected via ethernet but have tried wirelessly as well.
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Userlevel 7
+22
The support suggestion for flashing orange is here: https://support.sonos.com/s/article/226#Flashing_Orange
It links on to another section on failure to play: https://support.sonos.com/s/article/305?language=en_US
If neither of these help try to submit a diagnostic to Sonos and post the ID number here. You might get a faster response on Twitter, the phone support is really busy right now so I'd wait on that as a last resort.
It links on to another section on failure to play: https://support.sonos.com/s/article/305?language=en_US
If neither of these help try to submit a diagnostic to Sonos and post the ID number here. You might get a faster response on Twitter, the phone support is really busy right now so I'd wait on that as a last resort.
You don’t say what you have tried so here is my suggestion,
Power cycle the zone and see if that helps,
If that doesn’t work, remove the power and then hold the mute/speaker button and re apply power, keep the button pressed until us get a flashing orange light, this will remove the zone, and factory reset it. Once it re-starts and you have a green flashing light, add the
Player back into your system.
I have had a rather annoying couple of hours adding a sub and surrounds to a Beam today and had a few issues with the system not connecting/configuring and pairing. Got there in the end but it was never this temperamental before all this Alexa nonsense.
Power cycle the zone and see if that helps,
If that doesn’t work, remove the power and then hold the mute/speaker button and re apply power, keep the button pressed until us get a flashing orange light, this will remove the zone, and factory reset it. Once it re-starts and you have a green flashing light, add the
Player back into your system.
I have had a rather annoying couple of hours adding a sub and surrounds to a Beam today and had a few issues with the system not connecting/configuring and pairing. Got there in the end but it was never this temperamental before all this Alexa nonsense.
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.