• 7 November 2020
  • 1 reply

My sonos 5 generation 1 device only sounds the bass, how can I solve this problem?

1 reply

I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it, or post the number here.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, there are more options available beyond just the diagnostic analysis.