Couldn't trade up the Play 5s

  • 20 June 2020
  • 2 replies

Userlevel 1
Badge +5

For some weird reason, I wasn't able to trade up my Play 5s (they're both Gen 1, so they should be eligible for trade up). However, I was able to trade up my bridges, the codes work but only for boost not speakers like the Five or Move. 


2 replies

Userlevel 2
Badge +8


With this kind of issue that you're not able to trade up your old device to Sonos, it would be much better if our sales team can verify this with you.

You can contact them: 1-800-680-2345


If you need help with any other information, please be sure to let us know.

Note that a call from Vietnam may not be toll free, as the 800 number provided might suggest.