Having issues since downloading new app, have a play 5 1st gen and play 1. Switched back to S1 app reset it all using Ethernet but still won’t recognise both speakers it’s so annoying was all fine before.
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Userlevel 5
+16
Hi
Welcome to the Sonos community and thanks for bringing this to our attention.
Let me suggest the next troubleshooting and see if it works for you to help you connect to your Sonos system.
- Check the LED light
- Press the play/pause button of your Connect Amp.
- Note if and how the LED responds. What is the light color? Is it solid or flashing light?
- Put the player into a Hardware Diagnostic Mode
- Press and hold the play/pause and volume down buttons for 10 seconds. The LED will turn Red.
- Once in Hardware Diagnostic mode, please note the LED pattern. (i.e. Solid Red, 11 White Blinks, Solid Orange, Solid Green, 4 White Blinks)
- Press the play/pause button to exit Hardware Diagnostic mode.
- Use another mobile controller to connect to your existing system.
- Sequential reboot to refresh your network and all your Sonos devices connection.
- Unplug your network devices (modem, router, any wireless access points on the network) from the power and wait for 60 full seconds before you plug it back in.
- Once the router is back online, unplug all your Sonos devices from the power. Please wait 15 seconds before you plug back them back in.
- Force close the Sonos app from your iOS or Android device.
- When the status light on your Sonos speakers are solid white, get back on the Sonos app and check if you're connected.
If you're still unable to connect to your Sonos system, I recommend contacting our phone support team to further look into this or possible product replacement. Please let me know if you have any further questions or concerns, we’ll be glad to assist you.
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