I have adjusted the bass and treble setting on the sonos equalise within the app and uncheck the loudness option but it does not change the bass distortion I hear during play back of some songs, in particular dance tunes. I have two plays 1's and the others fine, any suggestions.
Best answer by Dominique Z16 July 2014, 18:41
I tried the reset on the play 1 but the bass is still vibrating and distorted. I have reduced the treble and base on my iPod touch/ iPhone 5 and via the sonos app. This there a contact number I could phone to see if we can correct the issues. I wouldn't be able to send a diagnostic report as it's an internal hardware problem and not software.
Here is our contact info for the UK:
0808 234 6596toll free
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