Sonos play 1. Should I buy one or two

Start with one and see how you like it. Add a second if its easily returnable to see how it goes. If you’re not pleased with the stereo effect once you set it up or the full sound in the bedroom, try it in another room before returning it. I just bought two more Play:1s to add to the existing two. Once you get one, it’s hard to stop adding more.

Admittedly, I had a hard time with the Play:5s in my home office. Kept dropping off. Then I realized the wired player was on the first floor of the house and on the opposite side. With the help of the cats around here I wired in the Play:5s and they’ve been solid ever since. I still have an occasional problem connecting in my sunroom, but I know thats because of the brick and glass deflecting the signals. Hope to address that once it warms up out there in a couple of week.

Hi everyone, this thread got a bit off topic, so let's try to keep things on point. Also, let's keep the language to a G rating and hold off from slinging around the troll word. There's no need to get hurtful.

I'm sorry to hear you've been having trouble jennifer76 and Ohnos. That's not any sort of normal, and our support team can almost always help sort things out. Sonos should work great in large homes and small, with just one router or several. There are some tricks to pull, or just a setup that may need to be optimized for wireless communication. We can help.

I don't see any existing support tickets with our team under either of your emails, but you might have used a different email address with us. I'd love to look into what's happening with your cases and see if I can help in any way. If you'd like, please feel free to send me a private message with a different email address that you might have used, or if you have a reference number that's even better.

In general, if anyone's having trouble with Sonos, I suggest that you give us a call on our support line.

As long as you live in a small house, they work fine. If you get a house big enough need multiple WAPs, not so much. Bose works without trolls or the need for this forum - thanks tho, your advice is very helpful. They should definitely buy two; just ALWAYS plan for those two to stay close together or you're screwed. Also, the customer service is crummy. You don't get any meaningful support and then you're a troll as well (because the technology is flawed).

I'm not sure what the SSID means or subnet. I have a router the ISP provided downstairs and a router I bought and hardwired upstairs (connect to the ISP router downstairs with CAT5). The WAP upstairs is strong enough to get all the speakers except a single "one" down in my office (the one that keeps dropping out). It worked fine for about a month, now it comes and goes so we just turned the Bose back on in the office with Bluetooth - it works flawlessly EVERYTIME. The Sonos is buggy and works some of the time. And, again, Sonos support is pretty crappy - so don't expect much after the sale, whether you buy 1 or 2 doesn't matter - you probably should buy zero and get something that will work (in my opinion).

I've got 6 Sonos units and although not a fan of some recent app changes I've found the hardware to be excellent. We have them upstairs and downstairs with no dropouts or any connection issues at all.

W have a single Play:1 in the Kitchen and it does an excellent job.

I have a mesh system and it didn’t help more money down the tubes. Sonos will just keep telling you to buy more stuff to make there system work and in the end it won’t.

If people are really dropping signal due to WiFi, get a mesh network (google WiFi works very well for a multi room house or condo) or hardline your primary speaker. Networking/wireless capabilities shouldn’t be a reflection of the speakers performance. The signals are solid, the sound is ideal.

Ya, Im sure its not me trying to warn people. To not to make the same mistake I did. Good luck after reading more comments on this board I will be surprised if Sonos is around in a couple of years.

If you read my post I make it quite clear that I have exhausted the troubleshooting.

Except that it didn't solve my issues. Like I said I am using sonosnet.

I forgot to mention that I was already told to get the boost. More money down the tubes. sonosnet is no better. Even when I change the channel. That was like 6 troubleshoots ago.

The instructions on the diagnostic submission recommend only submitting when instructed to by a Sonos rep; but, to get to a Sonos rep seems to be the problem... I mean, I'm sure it's good when it works (I do like the sound). But managing these things is a part-time job and I don't want to manage it, I just want to listen to my music.
It should NOT be a part time job and it isn't for most users.

Turn on all speakers, and as soon as problems start, submit the diagnostic and quote it in an email to Sonos Support. That creates an incident you should track to closure, and it is retained in your account for the future.

For all the money you have paid Sonos, you should not let them off the hook easily; they have a duty to fix things for you.

I thought the 800 number is callback option. This time a year I wouldn’t think they would be that busy.

If you make a post here describing problem I’m sure a sonosnrep or others will be glad to help. A good way to start is submit a diagnostic from settings advanced and post into a new thread. Sonos can look at your system then from the diagnostic and find where issues are. These are network devices. Sometimes some troubleshooting is required. Again I still recommend sonosnet vs connecting to home WiFi