Do not buy from Sonos

  • 8 February 2020
  • 61 replies
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Userlevel 2
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I urge you to not buy anything from Sonos until they sort out their end of life procedures.

I have spent well over £5000 pounds with them in the last four years.

I was informed by email by them that two of my devices costing £800 would be obsolete in May and would no longer work with the rest of my devices.

Stay away until and if they sort out their problems.


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61 replies

Userlevel 5
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To this point, as far as I’m aware, in the life of Sonos, there’s been a single change in the Spotify stream. Sonos came out in 2005, so that’s in 15 years, just a single change. The possibility of another change is not zero, but I’d estimate that it is close to it.

 

Do you mean that you think there is a near zero chance that the stream gets changed/broken for Sonos in the near future, or do you mean ever? Spotify didn’t launch in the US until 2011, so at the minimum, there has been one change to the stream that could have potentially broken the Sonos ability to stream (without software update) within the past 9 years and that was last year. There may have been others that we are unaware of. I have no idea how often this happens. Your supposition that it has happened just once may very well be true. But, I’d be willing to bet that it happens again at some point in the future. I don’t have a crystal ball, so I can’t say when, but if we are talking about the entire future of these companies, I’d say the chance of it happening again is pretty high and not near zero.

To this point, as far as I’m aware, in the life of Sonos, there’s been a single change in the Spotify stream. Sonos came out in 2005, so that’s in 15 years, just a single change. The possibility of another change is not zero, but I’d estimate that it is close to it.

Userlevel 7
Badge +16

Or you could worry about the prediction that your Sonos devices will not play Spotify when the moment comes Spotify won’t work. FYI the Play:1 is a fairly recent model, so should have at least four years of life in it. The Play:3 has been out of production longer, but I read it’s memory is rather large, so chances are it will also last for a couple of years more.

Sonos has said they will do some maintenance updates but have not defined what that means or for how long so definitely agree.


Sooner or later Services like Spotify will not work anymore which renders my devices useless.

I´m very disappointed about this decision because it´s just a matter of time until all my sonos products like play 1 or play 3 will stop working. In my point of view this will render sonos out of business soon.

There was an implication that if you contined to use Gen1 with Gen 2 products quaility would be comprimised 

 

Not even implicated, it was explicitly stated.  In order to keep legacy and modern devices on the same system, you would need to run legacy software on all devices.  Which is logical.   In a system where devices interact so closely, the lowest common denominator determines what the system can do.  

There was an implication that if you contined to use Gen1 with Gen 2 products quaility would be comprimised 

But at no time did Sonos suggest that legacy speakers would not work at all after May 2020.  There was a clarification - or a change, depending on what you believe - that bug fixes and security patches would still be provided to legacy devices.  

Based on e mails received in January I deceded to bite the bullet and trade in my old Sonos 5 Gen 1, which cost me several hundred pounds some time ago, and ordered a new Sonos 1, reluctant to spend more on something that might stop working agin in the near future.

 

I ordered the Sonos 1 on the 24th January and effectivley set the clock running on it being deactivated today.

 

Low and behold on the 25th January I get an e mail from Mr Spence telling me not to worry , my old equipment will continue to work.

 

Where do I stand now, I have purchased a speaker I did not really need and now have an old Sonos 5 speaker that is now deactivated.

 

Anybody know if they can reactivate it and I can return the Sonos 1 and get my money back.

 

I have not returned home yet today, but when I get home, will I have an old speaker that has effectively shut down ??? Anybody know what happens when a speaker is deactivated.

 

Not happy !!! 

 

I would contact Sonos directly.

Based on e mails received in January I deceded to bite the bullet and trade in my old Sonos 5 Gen 1, which cost me several hundred pounds some time ago, and ordered a new Sonos 1, reluctant to spend more on something that might stop working agin in the near future.

 

I ordered the Sonos 1 on the 24th January and effectivley set the clock running on it being deactivated today.

 

Low and behold on the 25th January I get an e mail from Mr Spence telling me not to worry , my old equipment will continue to work.

 

Where do I stand now, I have purchased a speaker I did not really need and now have an old Sonos 5 speaker that is now deactivated.

 

Anybody know if they can reactivate it and I can return the Sonos 1 and get my money back.

 

I have not returned home yet today, but when I get home, will I have an old speaker that has effectively shut down ??? Anybody know what happens when a speaker is deactivated.

 

Not happy !!! 

 

 

Userlevel 5
Badge +4

I have a similar disbelief anytime I read one of your posts and wonder how someone can be so obtuse. Its good you’re finally understanding simple statements of logic. In addition to the remote possibility that someone only gets 5 years of use out of their Sonos devices, there is also an increasing probability that it happens each and every day thereafter. This gets back to the core of many people’s concern. Will Pandora or Spotify go dark a week, a month, 6 months, much longer, after updates cease? No one here knows, but we do know and can now agree on that we are only guaranteed 5 years after last date of manufacture..

 

Fixed it for you!

Correct, as I’ve stated multiple times previously, Mr. Pot.

I have a similar disbelief anytime I read one of your posts and wonder how someone can be so obtuse. Its good you’re finally understanding simple statements of logic. In addition to the remote possibility that someone only gets 5 years of use out of their Sonos devices, there is also an increasing probability that it happens each and every day thereafter. This gets back to the core of many people’s concern. Will Pandora or Spotify go dark a week, a month, 6 months, much longer, after updates cease? No one here knows, but we do know and can now agree on that we are only guaranteed 5 years after last date of manufacture..

 

Fixed it for you!

Userlevel 5
Badge +4

No one asked you to play any games. I’ve just explained the truth. You don’t happen to like it. Not a problem, but denying that there is the possibility of a 5 year life span on Sonos products (or shorter if an unsuspecting or uninformed customer were to buy from an authorized vendor on say Amazon), is just denying the truth.

Gosh, amazed to return to this thread and find you still doggedly defending your lunatic argument. Yes an individual speaker may get less than 5 years’ updates - with probability 0.00001%. That we can agree on.

I have a similar disbelief anytime I read one of your posts and wonder how someone can be so obtuse. Its good you’re finally understanding simple statements of logic. In addition to the remote possibility that someone only gets 5 years of use out of their Sonos devices, there is also an increasing probability that it happens each and every day thereafter. This gets back to the core of many people’s concern. Will Pandora or Spotify go dark a week, a month, 6 months, much longer, after updates cease? No one here knows, but we do know and can now agree on that we are only guaranteed 5 years.

No one asked you to play any games. I’ve just explained the truth. You don’t happen to like it. Not a problem, but denying that there is the possibility of a 5 year life span on Sonos products (or shorter if an unsuspecting or uninformed customer were to buy from an authorized vendor on say Amazon), is just denying the truth.

Gosh, amazed to return to this thread and find you still doggedly defending your lunatic argument. Yes an individual speaker may get less than 5 years’ updates - with probability 0.00001%. That we can agree on.

Userlevel 5
Badge +4

No one asked you to play any games. I’ve just explained the truth. You don’t happen to like it. Not a problem, but denying that there is the possibility of a 5 year life span on Sonos products (or shorter if an unsuspecting or uninformed customer were to buy from an authorized vendor on say Amazon), is just denying the truth.

It’s just the truth. Sorry if it offends. It’s unlikely that if I close my eyes and cross the street at 4 AM, I’ll get hit by a car, but I look both ways anyway.

 

Not offended, just not playing your silly pedantic game.  Get back to me when Sonos discontinues a product the day after release. 

Userlevel 5
Badge +4

It’s just the truth. Sorry if it offends. It’s unlikely that if I close my eyes and cross the street at 4 AM, I’ll get hit by a car, but I look both ways anyway.

Now you are just doing a bit.  Done with you. :rolling_eyes:

Userlevel 5
Badge +4

In practice, it certainly could happen. Maybe you mean in all probability? That’s up for debate and at least suggests that what you are saying isn’t a certainty, which it isn’t.

 

Since you are being pedantic,  I'll play that game.  You are most certainly not guaranteed only "5 years of streaming".  For one, Sonos is never going to bring out a new product and then discontinue it the next day.  Therefore, if you buy on the day of release (or any other day before cease of manufacture), you are guaranteed more than 5 years.  Second, legacy products can still stream, and will do so after the 5 year mark in May.  So again, more than 5 years. 

Matter of fact, the only way you are guaranteed only 5 years is if you buy on the day it is discontinued and the streaming services change their protocols that same day.  In short, you are guaranteed more than 5 years for the vast majority of Sonos purchases, with the exceptions being improbable in the extreme.

Well,  no you aren’t guaranteed more than 5 years. First, Sonos could decide to discontinue a product at any time. They have not made any guarantees about how long they will keep products going, so again, while extremely unlikely, they could discontinue a product the day after release.  But, most people aren’t going to be buying products the day they are released. If your business model is built aroundthat, you aren’t going to be very successful. If Sonos wanted to make a guarantee that their products would be supported longer, they have had every opportunity and they have chosen not to, so until that happens, we are only guaranteed 5 years. Have t you ever taken a standardized test in your life or read a contract? This is pretty basic.

 

And, yes, streaming music services could be broken the day after support is dropped. Heck, in the most recent update announcement thread, Ryan acknowledges that without this update, Spotify would likely stop working. And in reality, if it’s 5 years or 5.5 years, or 6, that’s  probably not going to be a good value proposition to some. When I look at decision, I usually consider not only the most likely scenario, but the worst case before I make a choice. So, while I have always agreed that it’s likely that Sonos devices will function with streaming music services longer than 5 years (how much longer?), it’s certainly possible that it’s only 5 because that is what Sonos has committed to. For all any of us know, Sonos may plan to aggressively make people update devices every 5 years and pivot hard to this model.

In practice, it certainly could happen. Maybe you mean in all probability? That’s up for debate and at least suggests that what you are saying isn’t a certainty, which it isn’t.

 

Since you are being pedantic,  I'll play that game.  You are most certainly not guaranteed only "5 years of streaming".  For one, Sonos is never going to bring out a new product and then discontinue it the next day.  Therefore, if you buy on the day of release (or any other day before cease of manufacture), you are guaranteed more than 5 years.  Second, legacy products can still stream, and will do so after the 5 year mark in May.  So again, more than 5 years. 

Matter of fact, the only way you are guaranteed only 5 years is if you buy on the day it is discontinued and the streaming services change their protocols that same day.  In short, you are guaranteed more than 5 years for the vast majority of Sonos purchases, with the exceptions being improbable in the extreme.

Userlevel 5
Badge +4

‘Nobody in practice is going to have to replace all their Sonos gear every five years, or anything like it’

I made that statement and stand by it.  For this to happen to anyone, they would have to buy their speakers on the last day of sale of each type they had, and Sonos would have to support the speakers for the absolute minimum they have guaranteed.  And then repeat the trick every five years.  Yes that is theoretically possible but I said that in practice it won’t happen.  This idea that people can only expect five years use from purchase is utter rubbish.  People peddling that nonsense are ignoring the nature of the promise (from discontinued sale of the product type), the fact that it is a minimum guarantee that they hope to exceed, and the huge increase in memory in most current products compared with the products shortly becoming legacy.

I don’t take back a word.

In practice, it certainly could happen. Maybe you mean in all probability? That’s up for debate and at least suggests that what you are saying isn’t a certainty, which it isn’t.

 

 

 

 

Deleted.  Enough is enough 

 

The part of your point that Sonos may be able to keep updates going longer than 5 years because of increased RAM in newer devices still stands, but it still doesn’t guarantee anything.

 

I never mentioned anything about a guarantee.  I just wanted to bring a little common sense into a thread citing a promised minimum as a hard maximum.  

And a maximum from product discontinuance, not date of sale.  I am already guaranteed at least 9 years use out of the P:5s I bought 4 years ago. And I expect much more.

Sure they could. Just as they are able to regulate prices (like apple, Bose, etc) that retailers sell their products for with agreements, they could do the same with selling outdated products. They certainly could require old inventory to be returned.

 

Since neither one of us know the agreements between supplier and retailer, let’s drop this discussion, lest the speculation get out of hand.  Sonos is no longer manufacturing, shipping and/or selling Connects or Connect:Amps.  Period. 

 

The part of your point that Sonos may be able to keep updates going longer than 5 years because of increased RAM in newer devices still stands, but it still doesn’t guarantee anything.

 

I never mentioned anything about a guarantee.  I just wanted to bring a little common sense into a thread citing a promised minimum as a hard maximum.  

Userlevel 5
Badge +4

 

https://www.amazon.com/Sonos-Connect-Component-Streaming-certified/dp/B001CROHX6

 

The people who purchase these may be in for a surprise in the not too distant future.

 

Sonos has no control over what a retailer does with their old stock.  But yes, anyone buying long discontinued modern electronics are the poster children for the phrase caveat emptor.

Sure they could. Just as they are able to regulate prices (like apple, Bose, etc) that retailers sell their products for with agreements, they could do the same with selling outdated products. They certainly could require old inventory to be returned.