I have not received my replacement Sonos speaker and Sonos will take no responsibility as they say it was dispatched by them via UPS. It was scheduled for delivery on 30th September according to the tracking but UPS can’t tell me where it is. I have 11 products from Sonos but I cannot run the risk of purchasing anymore because Sonos take the money upfront and if the product doesn’t arrive, the customer has to stand the loss. Shame on Patrick Spencer, CEO for allowing this malpractice.
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