I do computer support. I have a senior with dementia. He handed me his Sonos remote and told me to connect it to his new computer dropped off at the shop. He told me he needs new speakers, the old ones are "tinny" he says. He says he wants 3 speakers.
I have not yet seen the speakers he has at home. I have two questions because my customer may not be able to answer for himself.
1. Is it possible he really doesn't need new speakers?
2. I generally try to keep seniors on the same exact item they know but I"m wondering if the new speaker setup would actually help him as I see it is voice activated.
Customer frequently can't remember things which would include a new process. I know he upgraded his Mac to a Windows 10 machine. I know Sonos should be configured through the network, just another example of how he doesn't understand things.
Any thoughts on whether he really needs new speakers (assuming he didn't blow them up) or whether this device is modern enough for windows 10 or whether new system would be simpler for him? The technician will configure it all, I am like the project manager, I just want to be sure I have the right parts and solution in place for an 87 year old with dementia. He has budget for new equipment, but no reason to suggest it if it's not necessary.