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Voice control and smart home

The place to discuss and get tips on voice control and smart home devices on Sonos. Which voice commands can I use? How does it work? Get your integration and Sonos related answers here.

6088 Topics

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Tek_Freek
asked in Amazon Alexa and Sonos

I think I've made an expensive mistake.

Alexa - what a piece of junk. I'm serious. :@ I ask it to play a group (Cream today) and it will either play one, or if I'm lucky two songs then stop. Or if it does move to a third song it plays rap. Rap for God's sake. The last thing I want to listen to is rap crap. I asked it to play sixties music today. Two songs and silence. It has become very obvious to me that the people who program this device do not know what they are doing. A lot of money for a piece of garbage. Merry Christmas to my wife.... not.

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4 years ago
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jezzalenckoContributor I
asked in Google Assistant and Sonos

Google Assistant Setup issues with Sonos One (Gen2)

Hi, I’ve seen slight variations to this issue on other threads but none that quite address it. Problem Google assistant was not working on the Sonos One speaker (the microphone was not active and not illuminated). In an attempt to resolve this issue I unlinked the Sonos from Google and tried re-linking.   Now the situation is that when I go to re-activate the GA service within the Sonos App the following happens: 1.) I'm prompted to add GA to my Sonos 2.) On the "select rooms" page I select the Sonos 3.) I press "add to google assistant" button and I'm re-directed to GA app 4.) This then simply takes me to App Store to purchase/download GA (which I already have)! 5.) When I then go back to Sonos app it says "Linking Google account" and HANGS on this page indefinitely with a spinning wheel.  6.) After a considerable length of time it times out and says "There was a problem adding google assistant".    As a work-around for this I've tried adding/linking Sonos from the GA app itself. This

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PancakeLegend
1 year ago
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SonosonEnthusiast I
asked in Amazon Alexa and Sonos

Alexa Multiroom music simultaneously on Sonos and Echo devices

In September 2018 Amazon released the AVS Device SDK that allows Alexa enabled 3rd party speakers to use Alexa Multiroom Music (MRM). This means Amazon now supports music played from Echo speakers and 3rd party speakers at the same time. Does Sonos plan to update their Alexa enabled speakers (One, Beam) to allow Alexa multi-room music?

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2 years ago
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AbtexContributor III
posted in Amazon Alexa and Sonos

Amazon Dot and Play 5 line in going quiet when replying from Alexa

I have an Amazon Dot connected to my play5 using the line in option. Until today Alexa speech volume and the music volume were fine. I have now updated my speakers, but now I can hardly hear Alexa speaking. (Weather reports etc) If I ask her to play music the volume is fine. I have set the line in volume to 10 for the speaker in the options, but this makes no difference. Anyone else having this issue.? Thanks Marc

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3 years ago
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M ZContributor I
asked in Amazon Alexa and Sonos

Alexa voice volume too loud

Hi there, I already read some posts about other people heaving problems with alexa's voice volume on the Sonos One. Some say it's not loud enough, when they have low music playing. Some say it's too loud. For me, the problem is, that Alexa is way too loud. When I mute the Sonos One and ask Alexa a question, she responds at a volume absolutely inapropriate. So I won't ask Alexa a lot in the evening, because I'm scared to wake someone up. Is this just normal on the Sonos One, is this a bug? And is Alexa supposed to be muted, when the Sonos One is muted? I would appreciate any advice. Does anyone have similar experience with the Sonos One?

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H
2 years ago
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brilliantb0yContributor I
asked in Amazon Alexa and Sonos

Sonos One not playing Alexa output

I am using the Sonos One I received today. I’ve got everything set up properly I believe but here’s the issue I’m having... the music plays fine through sonos app and commands but any non sonos commands aren’t outputting through the speaker. For example, if I ask for the flash briefing it will tell me “here’s your flash briefing” and then nothing will come out of the speaker. Same for “sleep sounds.” If I ask it to play a sleep sound it will say it’s playing but it won’t actually play. Seems to be the skill outputs but I could be wrong. My echo dot is working fine.

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UKMedia
3 years ago
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LittleDreaDContributor II
posted in Amazon Alexa and Sonos

Sonos One alternate Alexa "wake word" change

I was going to buy a pair of Sonos ones when they first came out but the inability to change the "wake word" from Alexa was a deal breaker for me as I already have a multi-room Sonos/Echo/Alexa Home autmation setup in which I use the "wake word" "computer". Therefore any expansion to my existing setup has to also have the abilty to alter the "wake word" to "Computer" as with the Echo/Echo dot. Has this issue now been addressed? If not, can this issue please be addressed in a future update to allow the Alexa Wake word on the Sonos One's to be changed from "Alexa" to "Computer"?

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chicks
2 years ago
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d2iguyContributor I
asked in Amazon Alexa and Sonos

Alexa voice assist stops working S2

Sonos hive, seeing if anyone else is seeing this issue. I upgraded to S2 and did a full redetect of every device in my Sonos system. All are compatible with S2 and all upgraded successful. Alexa detected my SonosOne and picked up all my devices. So far so good.  My SonosOne was not showing the mic active. I figured out this was due to the voice service not being set right. I went through pass after pass of trying to get it working only to be stopped by the dreaded error that sonos could not make the amazon account "There is a problem adding Alexa." I have tried multiple speakers alexa enabled sonos speakers; same issue. I have also ripped out the sonos skill and put it back to no avail. It all worked under S1 software. And all the Alexa-Sonos groups and play services work. So this is limited to just voice services. What is interesting is I CAN successfully add the Google Assistant service without issue. So I  thinking this is a compatibility issue with S2 and Alexa. Anyone else see

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1 year ago
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davidkozlowskiContributor II
posted in Amazon Alexa and Sonos

When will Alexa "Routines" become available?

I love my Sonos Beam w/ Alexa, but it really sucks that a lot of baseline Alexa functionality doesn't work w/ Sonos. For example, I want to set a Routine that shuts off my TV, dims the lights, and plays Jazz music from Pandora at volume 10. I can easily setup this Routine on my iPhone, but Alexa on Sonos doesn't support it at all, which is incredibly annoying. Does your engineering team have a roadmap or timeline to adopt more of the standard or baseline Alexa functionality, like Routines?

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1 year ago
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somerandomguyContributor I
asked in Amazon Alexa and Sonos

Amazon Echo Dot Coupon? Did you get one?

Did anyone get an Amazon Echo Dot coupon? My friend told me about it today, but I've had a sonos play 5 since 2012 but I didn't get a coupon. :?

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4 years ago
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jack_vancouverContributor I
asked in Google Assistant and Sonos

Google assistant music play back issues

Help! Google assistant works fine on my Sonos system for everything except music playback. Assistant music playback works fine on all other devices in the house, just not Sonos. Weather, general web enquiries all work fine, but here’s an example of the music problem: ”hey google, play Mumford and sons” ”Alright, playing Mumford and sons on YouTube music” ”sorry, I don’t know how to help with that”. or ”hey google, play bbc radio 4 on tunein radio” ”ok, playing BBC radio 4 on tunein” ”sorry, I don’t know how to help with that yet”. Already tried: [list] [*]Removing and re-adding assistant [*]Removing and re-adding YouTube music [*]powering off and on Sonos speakers [*]powering off and on house router [/list]

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1 year ago
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Glenns_and_RosesCollaborator II
asked in Google Assistant and Sonos

Google Assistant room assignment PROBLEMS

I have Google Assistant on all of my Sonos devices.  And for the past year everything has worked great, including my integration with my smart home devices.   I can say things like “Google turn off the light” and it knows what room I’m in and does the right thing.   Today I moved a single ONE to a different room.  Re-assigned the room in the Sonos app.  Then re-assigned the room in the Google Home app.  Total chaos followed.  Now NONE of my devices know what room they are in, and turn lights on in the wrong room, or for the entire house.   I unlinked Sonos from Google Home, started over.  Didn’t help.   Then I tried moving things around to different rooms, experimented with a few things.  Didn’t help.  Unlinked a second time.  Didn’t help.    Any ideas?   It seems like when I re-link my Sonos to Google, Google still has a memory of the bad set-up.  Is there a way to totally wipe the Sonos configuration from Google and start over?  Unlinking didn’t help.

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2 years ago
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flytzenContributor I
posted in Google Assistant and Sonos

Google Assistant does not play Radio Stations

When I ask my Sonos: "Hey, Google! Play Heart 80s". It replies with: "Playing Heart 80s on TuneIn". However, it then says: "Sorry I can't find what you asked for". This is really disappointing, because Alexa plays radio stations without any issues. Any suggestions on how to fix this?    Exactly the same issue reported  https://en.community.sonos.com/google-assistant-and-sonos-229109/google-assistant-does-not-play-radio-stations-6833977 and https://en.community.sonos.com/google-assistant-and-sonos-229109/google-assistant-has-problem-playing-tunein-station-6825633 Weirdly Sonos seems to just keep closing the issues so you can’t comment on. Very poor customer service.   As described in the other issues - this is 100% a Sonos issue. The error comes after control is handed back from Google to Sonos and the exact same voice commands work on google home devices on the same network.

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11 months ago
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SH12Contributor I
posted in Amazon Alexa and Sonos

setting up multi-room music in Alexa app

I have 2 Sonos Ones (both have Alexa built in)n and a Sonos Play 5. I asked Alexa to play music in bedroom, dining room and family room, then Alexa tells me I need to set up multi-room music on Alexa app. I checked internet to see how to do that and it says to go to "Audio Groups" in Settings but there is no Audio Groups shown in my Alexa app Settings.

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Chris
3 years ago
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tjdtommydContributor I
asked in Amazon Alexa and Sonos

UK voucher code for Echo dot

Email received today with promotional offer on Echo dot for existing Sonos customers. However, this does not seem to be valid for customers in the UK. Is there another code to use? or is this offer exclusively for Sonos customers in the US?

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4 years ago
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hawki
posted in Smart home integrations

No Chromecast support - Returning product

1 lost customer. Sure there are others. I realize losing 1 person as a customer is no big deal. But I'm sure there are others. For the price - really should have most common streaming platforms. Billions of Android users. Lost opportunity. Anyways, just my 2 ¢ 

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jgatie
1 month ago
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erogers
posted in Amazon Alexa and Sonos

Alexa Multi-room Music / Audio Groups

I have a new Sonos One that I am adding to home with 2 Echo devices. In the Alexa app I am trying to setup an Audio Group for multi-room music. However, the Sonos One does not show up as an available Echo device to add to the group. What is the trick for getting this to work? Thanks.

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jgatie
3 years ago
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dasymProminent Collaborator II
asked in Amazon Alexa and Sonos

Outage - Alexa started BBC stations not playing

As of today I can't get BBC Radios 2 or 4 to play on my Sonos Ones. It says it's playing eg BBC Radio 4 from TuneIn but it doesn't. Anyone else getting this?

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Ken_Griffiths
3 years ago
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user1217311Contributor II
asked in Amazon Alexa and Sonos

Sleep Timer using Alexa - not working with Sonos One

Purchased a Sonos One to use with Amazon Alexa and have discovered that although I can listen to my favourite radio station, when I ask the Alexa to sleep after any number of minutes, and it acknowledges, the Sonos does not turn off. This feature works perfectly with the Amazon Echo and Dot (which I also own). I have spoken with support who say that this feature is not currently supported however, as a result, I cannot keep the Sonos in my bedroom (where I bought it for), as I wake up every night now with the radio on in the background (which I don't want). Does anyone have a fix or does anyone know IF Sonos are working on resolving this as they don't have any way of checking via the technical helpdesk nor can they automatically inform me when it does become available.

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3 years ago
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Colonel BadgerTrending Lyricist I
asked in Amazon Alexa and Sonos

Alexa welcomes Apple Music to Amazon Echo

So on Dec 17th Apple Music will be available on Amazon Echo devices. https://www.usatoday.com/story/tech/columnist/baig/2018/11/30/alexa-welcomes-apple-music-amazon-echo/2151574002/ The question is; does this make Apple Music immediately available to those of us who use an Echo connected to Sonos. On Dec 17th will I be able to ask my Echo to play apple music on my Sonos ? Or will Sonos also need to "do something" to make this work ?

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Ken_Griffiths
3 years ago
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vskiContributor I
posted in Smart home integrations

What up with Google Assistant!

Been waiting for Google Assistant for over a year. Bought my Sonos system because of the promise from Sonos that Google Assistsnt would be available in late 2018. Very disappointed. [b]Moderator Note:[/b] Google Assistant is now available for use on Sonos. Read more [url=https://support.sonos.com/s/article/3486]here[/url].

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jgatie
3 years ago
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TarpeyContributor I
posted in Google Assistant and Sonos

Radio 4 voice command stopped working

I used to be able to start radio 4 with the voice command "OK Google, play BBC Radio 4" now this just leads to Sonos playing Radio 4 Extra. Has any one else seen this to know how to fix it?

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1 month ago
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CheaseContributor II
posted in Google Assistant and Sonos

Google voice - sorry i can’t find what you asked for.

I have a few recurring issues with google voice and my Sonos ones. Either when I ask to play a radio station the response is OK playing xxx radio station. Sorry I can’t find what you asked for.  Or sometimes when I ask to play artist name I get Sorry I can’t do that here but you can ask me to play it on one of your other devices.  And sometimes this commands work… wondering if Alexa might be more helpful? We use Google WiFi and have a WiFi point in the neighbouring room to one of the Sonos ones and I wondered if this might cause something funky to happen as I don’t think this was a problem until I upgraded the WiFi points and now have one which is voice enabled. Can anyone help? Please!

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5 months ago
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apb123Contributor I
asked in Amazon Alexa and Sonos

Audible ?

I have just bought a Sonos One. The sound is great. The Alexa integration doesn't seem to work well. A lot of the skills just don't work. Audible is really important for me and I thought it would be possible to play through Alexa. It tells me it is about to play my book..but nothing happens. Audible is 80% of my use case. I might have to take it back

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Chris
4 years ago
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wojoContributor I
posted in Amazon Alexa and Sonos

Alexa voice volume linked to Sonos volume? Need independent control

It seems the volume of the Alexa voice is linked directly to the volume of the Sonos One unit. That means if I'm playing quiet music in the background, and I activate Alexa, I can't really hear her voice at all. That also means if I am playing loud music, after the "ducking" to mute the music the voice is really loud. The volume should be independent or perhaps some proportional volume of the music.

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G
3 years ago

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