Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.
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Tips for common Sonos problemsself-help
Running into challenges with your Sonos system?Here you'll find solutions to some of the most common problems. While this is a good place to start if you are encountering an issue with your system, you may find that we have not been able to cover your specific issue here. If you find that to be the case, you can Search the community , or start a new topic here. Looking for a quick fix? Try these steps first: 1. Reboot your routerReboot your router by unplugging the power cable for 10 seconds and plugging it back in.2. Reboot your Sonos playersStarting with any Sonos products that are wired to your router with an Ethernet cable, unplug the power for 5 seconds and then plug them back in.3. Quit and reopen the Sonos appForce quit the Sonos app and reopen it. Still no luck? Let’s look at some specific issues... Check the status of the most popular music streaming servicesStreaming music to Sonos requires the streaming service to be operational.Click the link above to find out if the servi
I wanted to post a few clarifications regarding SONOS and Spanning Tree Protocol that have been raised in this thread. SONOS ZonePlayers use 802.1D Spanning Tree (STP) for loop prevention between wired ZonePlayers and the wireless SonosNet Mesh Network. The Spanning Tree running on ZonePlayers is compliant with IEEE 802.1D and can inter-operate with other IEEE 802.1D and IEEE 802.1w compliant devices. Note: IEEE 802.1w is an updated version of the Spanning Tree protocol called Rapid Spanning Tree. The two types of STP protocols are compatible and 802.1w should revert to inter-operate with 802.1D devices (such as Sonos). Therefore, 802.1w Ethernet switches will work with Sonos ZonePlayers. SONOS ZonePlayers CAN be connected to Ethernet switches that do NOT support Spanning Tree as long as the Ethernet switches do not interfere with the STP BPDU packets transmitted between ZonePlayers. This is typically never the case and these switches pass the BPDU packets like any other packet.
Hi, I went on my phone and went on to the Sonos App , i went down to click T Bedroom and it wasn't there. It completely has disappeared and I can't listen to my music through Sonos. It has always worked as I always listen to music in my room. Do you know how I add my room back in? What is the problem?
I have had my 4 zone players and 3 controllers since Sonos got started. I love them. Two years ago, one of my ZPs broke and I had to get a replacement from Sonos. Before I realized it, all my playlists were gone. It was rather depressing and lost not just a lot of work, but creative and sentimental value. Since all my playlists are sonos playlists, I just know they will eventually disappear again over failed hardware or accident. In a thread in 2009, Buzz wrote: "SONOS playlists are held inside the ZonePlayers and are not available for export or to 3rd party tools." I can't fathom why they can't be backed up or exported. Can someone please explain why this simple precautionary functionality isn't available? Of course it could also be useful for other reasons as well. Will we ever see this function? BTW, I just read thru the sticky on top 5 functions and this isn't even on it. Has anyone else lost sonos playlists?
When I try to set up my Sonos, it says to connect to a wireless network called SONOS. I do not see this appear in the list of available networks. I've set up this Sonos before and it worked fine, all of a sudden it stopped working so I reset everything and tried to re-install and am running into this issue. Not sure what happened to make the Sonos stop working but now I can't re-install. Any information would be great.
Hi, I received an app update today which also updated all the speakers software to v7.4 build 37244160. Since the update certain channels from my Sky HD box, such as Sky News & ITV4 take 60 secs+ for the sound to start. Other channels, BBC1 for example, the sound is present as soon as you switch to the channel. Nothing else has been changed in the setup. Any ideas before I start pulling leads. At the moment the playbar gets its optical from the TV, which has an HDMI source from the Sky box.
I have for example artists named Blue Knights. In my itunes library I show three albums for a total of 21 songs. When I bring up the sonos app on my macbook pro, and load music library, it only show one of these albums that has five songs. I've gone to manage settings, and updated music library now about five times .... still same results. I've gone to music library settings, removed the library, and added it again .. three times ... still same results. I checked the rest of the artists that are listed in Sonos, and it seems to be missing about 12 other artists and songs of those artists that I have in my itunes library. Considering giving up on Sonos and returning play5 and bridge to retailer. Anyone interesting in buying this system from me. Previously I asked a question of why when I shut off my macbook pro the music still plays, and never received a response from sonos. This type of support and product doesn't seem to be worth the monies.
I mostly use Sonos for multi-room ambient sound. But I am trying to build a hi fi room that is connected to my Sonos. I would like to play lossless files stored on my computer (computer located in a room remote from the prospective hi fi room), managed by iTunes (perhaps with Amarra or another player add-on) and appreciate that a DAC would likely improve the signal that any ZP 90 (Connect) sends to my integrated amp. So, here's my question: With the Sonos system limited to 16/44 resolution, why bother with the newer and expensive high end DACs that have asynchronous 24/192 USB ports etc... Isn't the ZP 90 a limiting component in the chain from computer to amp? I was also wondering if it would make sense to run a CAT 6 ethernet cable from the router feeding the Bridge near my computer directly to the Connect rather than having the Connect pull in the digital bits "over the air" (or maybe this is where Sonos folks jump in and talk about sonos' "bit perfect" transmission so the real
I just got this system set up and have only noticed one issue. I have the Play 3's and they are connected with the bridge. When I'm listening to music using the Sonos app i've noticed that before a song fully finishes it skips to the next song. I can't seem figure out wants going on. I'm guessing it must be a setting that i need to change. Any help would be great.
Having an issue with google and Sonos. First on the network I have several devices connected (hardwired) to the router. I have 2 Play 1's and a Connect hooked up. The Connect is hardwired to the router. I turned off the WiFi on the router and connected the google WiFi mesh with 3 stations. All of my other devices connect fine. The only way I can get the Sonos devices to work is to hard wire one Sonos into the google WiFi eventually all the systems connected. Now the pone and computer running Sonos cannot connect to the Sonos network but my tablet can? Can someone help?
Hi, This clearly seems to be a common problem with sonos systems. My system keeps dropping connection regularly, especially with the radio. I have reset my router, updated my software but to no avail. There seems from other threads that there are several different reasons for this happening. Has anyone got any suggestions where to even start? All help gratefully received
After updating to 9.0 on iOS, I am getting the message "Sonos App controls no longer appear on your lock screen" on all my updated devices. The lock screen controls stopped working on all my controllers with above message. I do not have any other music player running nor I have any sort of voice over configured. Settings for the app are correct with both hardware volume control and lock screen controls enabled on all devices.
Sonos ONE set up, flashing orange light. Unable to connect to WiFi wirelessly sitting literally next to the router or even when using ethernet cable. Light flashes green until it tries to connect to WiFi, then flashes orange. After a few seconds of not trying anything it flashes green again but will still not connect to WiFi. This ONE is brand new and has never been connected before. Not sure if it's a hardware issue or what is going on.
Had my SONO ONE for approximately 2 weeks. It worked for the first few days then just stopped. Tried resetting it, deregistering it, unskilling it, etc. Managed to get it now playing SPOTIFY no problem but as far as ALEXA is concerned, it does not want to know. Every time you use the wake-up phrase 'Alexa...' it just states 'Sorry, I'm having trouble understanding, please try a little later....'. I have tried everything I can think of and spent 4 hours on it (I have even hard wired it with an RJ45 Patch lead to ensure it was updated okay). unless any suggestions on here then I shall have to make a call next week.:?:@
Hi! My Sonos Play1 has suddenly stopped connecting to the WiFi and displays only a flashing red light. I have tried to reboot my router, unplug the sonos, and turn WiFi on and off on my iPhone and nothing helps. My Play1 was working Friday, and now seems to not be connecting. It is frustrating trying everything and having nothing work. I searched for a SONOS update and there wasn't one listed so I am at a loss. Is there anything else I can do? Thank you! Hillary
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