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Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.

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Glickman Audio Team 9 hours ago

iPhone music & podcasts skip
Question

Hi All; I understand that this is a common refrain on here, and I'll admit that I have a complicated and not-entirely-understood wifi system in my family's house. Whenever we stream long tracks from...

10 0
johannes.hausken 11 hours ago last post 10 hours ago by Airgetlam

No light in sub
Question

Got a new sub yesterday. Connecting to electric cable done, but no light at all. Any ideas?

17 1
heart of gold 13 hours ago last post 13 hours ago by jgatie

trouble connecting 2 Play5 to record player
Question

Hello dear Sonos-users,I've got a question. Today I've bought a record player and connected it to one of two Play5 in my living room. Connected via 3,5mm jack. The problem is that only the direct conn...

18 3
hannes Bünger 13 hours ago last post 13 hours ago by Airgetlam

Sound switching on and off
Question

I have eleven Sonos speakers installed in my network. From time to time, the sound is switching on and off on individual speakers or for an antire room. Can happend if I play in one room or multi room...

18 1
rexwilson 17 hours ago last post 17 hours ago by melvimbe

"group" speaker clustering keeps getting un-done
Question

I have lots of speakers that I keep configured on "party mode", so that they are all together in one group. This grouping seems to be very temporary, and peculiarly susceptible to any hick-up: momenta...

24 5
Troise 18 hours ago last post 13 hours ago by Airgetlam

Unable to play from Spotify for last 24 hours
Answered

When trying to play music from Spotify, i either get an error that it cannot be added to queue, or the music simply doesn't play and it slowly cycles through songs. Are others seeing the same issue by...

65 3
Dhodson 1 day ago last post 17 hours ago by ratty

Reducing delay of tv sound
Answered

I have several connects throughout the house as well as a few sonos one devices. They are all hardwired. In two areas I have TVs with line in to Sonos. When playing sound especially if grouping zon...

113 18
jhexum 1 day ago last post 16 hours ago by Edward R

Playbase no longer on wifi

After about a year of my playbase working fine, the wifi no longer works on it and it can't see my other speakers. I have contacted sonos over the phone three times, submitting a diagnostic number ea...

26 1
wtermaat 1 day ago last post 1 day ago by Airgetlam

2129435508 Sonos one question marks
Question

My sonos One(2x) surroundspeakers are shown as ? ? After a while.

29 2
Titte 1 day ago last post 1 day ago by flyingpadrejr

Wat doe ik fout

Ik heb de nieuwe Amp en daar mijn platenspeler op aangesloten. Op de App lijningang geselecteerd, boxen(kamer) geselecteerd en daarna "nu afspelen". Maar helaas, langs geen kanten geluid uit te krijge...

21 1
kirk54 1 day ago last post 1 day ago by AjTrek1

Sonos AMP dead
Question

Ive sold thousands of pieces of Sonos gear in my career. This is the second "dead" Sonos AMP i have installed in the last four months. You guys losing it?

44 2
Phillipt 1 day ago last post 13 hours ago by Airgetlam

Connecting to Itunes library
Question

I am unable recently to connect to my iTunes library. Message I get @unable to add the shared folder //Desktop- NKCDOKJ/Music' . Worked fine before. no problems with Amazon just the downloaded iTunes...

11 1
powerouioui 1 day ago last post 1 day ago by Landru

Poor sound quality 5.1 configuration with stereo/PCM tv audio source

Hi, I have a playbar + 2x play:1 for 5.1 sound configuration connected to my TV via optic cable. When I'm playing Dolby5.1 movie the sound is ok, well distributed between playbar and the 2x rear Play:...

31 2
KTrow 1 day ago last post 1 day ago by Jeff S

Cannot get Playbase to rejoin Sonos
Answered

Play base was on the system in a group with 2 Play:1s. Playbase is also connected to TV using Optical input and Ethernet . They all dropped off the system. I tried to reconnect playbase but the light...

36 5
rob.hoops 1 day ago last post 16 hours ago by Edward R

Audio dropout

I experience regular audio dropouts mainly when streaming radio but also happened playing from my NAS drive. I’ve submitted diagnostic report 1658039737. Tried changing the channel but still dropped...

12 1
Daly 2 days ago last post 2 days ago by Stanley_4

Room Issues/Can not play music
Question

A week or ago, I unintentionally assigned a room to "line in," I thought at the time I was choosing the same room I had, I only have on room with a speaker. Since then, I have had trouble playing mus...

17 1
rk594 2 days ago last post 16 hours ago by pwt

Bad network connection, skipping line in

I'm pulling my hair out, so hoping someone can help. I'm mostly having issues with my turntable dropping out especially when I play to multiple speaker groups. I've tried wiring more things in, tryin...

63 6
Djoslin1963 2 days ago last post 2 days ago by Stanley_4

ZP100 Dropping From Network
Answered

Hello All, I have a ZP100 that constantly drops from the network after roughly 3 minutes of playback. The unit has been used primarily as a connection in my living room for a powered sub woofer and...

32 3
KevinMPDX 2 days ago last post 2 days ago by Airgetlam

Can't play anything!

Very frustrating. Pandora just won't do anything. Spotify gets me an"unable to add songs to the Queue message. Yesterday, I could play from my library but today I get n "unable to connect" message. I'...

31 3
Kevinffsr 2 days ago last post 2 days ago by Airgetlam

Base not working on Play1
Answered

My base seems to be going out. Makes a rattling sound and doesn’t really have base sound any longer.

12 1
IAmHerKing 2 days ago last post 2 days ago by IAmHerKing

Out of sync
Answered

Out of Sync

32 4
oliver.wyrsch 2 days ago last post 2 days ago by Airgetlam

Sonos not able to play music anymore. Update fails. Sonos is stuck!
Answered

Cant play music anymore neither with service like spotify not from server. Error message says it can't play music. I have a sub, a player, 2x 1, 2x3, 2x 5. Internet speed is very good. Rebooted router...

29 1
gjohnson014 2 days ago last post 2 days ago by Airgetlam

Speakers no longer showing up after update
Answered

After the most recent update to both my speakers and the controller app, only 1 of my speakers shows up. I have 3 speakers including play 1, play 3, and play 5. The play 5 is the only speaker that sho...

20 1
arianne 2 days ago last post 2 days ago by Airgetlam

surround sound
Question

surround sound, no music or sound. sound bar is working

19 1
jpatrick85 2 days ago last post 2 days ago by Stanley_4

Speaker Unable to Connect

Sonos has worked great for us in the past, but it’s now throwing an error about being unable to connect to my music service. It will play a song for a couple seconds and then fail. Perhaps wireless...

27 1
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