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Troubleshooting

Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.

  • 14,528 Topics
  • 70,696 Replies
Keith N
Keith N
started this topic

Diagnostic Reports - How do they work?

Are you curious about our diagnostic reports and how they work? This topic is meant to help paint a little more detail around what happens w...
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Ditte
Ditte
started this topic

Tips for common Sonos problems

Running into challenges with your Sonos system? Here you'll find solutions to some of the most common problems. Check the status of the m...
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Is your music cutting out? Or are your players disappearing from the ap...

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14528 Topics

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Rem005 Contributor I

Volume Reverts on Each Song
Question

Hi,   We have a group of speakers running Spotify Premium through the Sonos desktop app and after each song the volume on each room sets back to a specific volume, if I have the volumes open on the app I can see them all reset back. Does anyone know why this is and how I can make the volumes stick?...

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50 minutes ago
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User942270 Contributor I

Queue says 'Can't save' but does!!
Question

Queue says 'Can't save' but does!! It is a large one of 5500 FLAC songs

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1 hour ago
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laconic Contributor III

Play 5's dropping out
Question

Hi,  Two Gen 1 Play 5s in stereo.  Two issues:  stereo occasionally drops out with one speaker continuing to play while the other stops. both speakers stutter, drop out and then skip to the next song. It’s really bad over the last couple of days when I’ve not had issues for ages.  No other changes t...

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1 hour ago
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johnbor Contributor I

Move wont charge to 100%
Question

After returning the first one for the same issue, the Second Sonos Move will not charge to 100%.  Anyone else have this issue?  

31 3
14 hours ago
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Kingsmango Contributor I

Smart Meter Installation causing Sonos to skip and stop intermittently.
Question

Hi We have recently had a smart meter fitted and since then our sonos system has become almost unusable with music skipping tracks or stopping altogether..We love our Sonos system which has always worked brilliantly so this is really frustrating.  Some other threads mention changing wireless channel...

43 2
9 hours ago
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ftryon1 Contributor I

Can't connect beam to my new lg tv
Question

We have a new LG oled tv and at the end of the beam setup I get We are not getting a signal.  What am I doing wrong?

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8 hours ago
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JesperH Contributor I

Sonos tappar anslutning?
Question

Hej! Har en Sonosbrygga kopplad till min förstärkare, en Play One i köket och en bokhyllehögtalare i sovrummet (ikea). Vi använder radio som väckarklocka på morgonen och den har börjat krångla. Radion går igång, är tyst en tid, går igång och är sedan tyst igen. Samma har nu börjat hända med Spotify....

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14 hours ago
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mck_teh Contributor I

Sonos app saying “speaker unplugged”, yet all are plugged in
Question

Hi am after some assistance. I just today had my smart tv and Sonos beam wall mounted. Before today my Sonos system of beam, sub and 2x One were working fine and all connected on the same wifi/routerAfter the electrician has mounted the TV and beam today I am getting the attached message from the So...

40 3
12 hours ago
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Blugle Trending Lyricist I

Sonos One and Airplay 2 have stopped working, does anyone know why?
Question

Sonos One and Airplay 2 have stopped working, does anyone know why?We were able to send music from our IOS devices to the new Sonos One we purchased so that we could continue to use our Sonos system but this has now stopped working, all devices have the latest updates and all devices have been power...

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6 hours ago
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dhuntj Contributor I

voice command of multiple sonos ones
Question

I have 4 Sonos ones throughout the house that I typically play together. I’be owned over a year - not a new user.  Recently when I give voice command to play any of my favorite stations it acknowledges and appears to engage but nothing comes out. When playing manually through the app these stations...

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1 day ago
User417184 Contributor I

Amazon Music--My Playlists--Unable to Browse Music
Question

Have tried a few different ways to solve the problem (rebooting, reconnecting, reloading the music service, using different devices (laptop, iphone) ) but I am still getting the same error message of “unable to browse music” or not being able to add songs to queue.My diagnostic number is:23279519Tha...

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1 day ago
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marcvanderpeet12 Contributor I

AMP is broke
Question

Guys, Yesterday, when setting up my amp, I switched the voltage by accident. I then had a blown fuse and now my amp is not working anymore…. Any feedback on what I should do?

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1 day ago
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elrono Contributor I

The same songs play randomly
Question

I work in an office that uses Sonos. We have 2 different speaker systems in 2 different suites. Most of our 18 person staff has the Sonos app installed on either phone or desktop. A variety of streaming services and accounts are connected to it, including Spotify, Apple Music, SoundCloud, and TuneIn...

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1 day ago
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DisgruntledToo Contributor I

The software on this device is outdated - Android
Question

My mobile is running Android 5.0.2 and Android says no updates available - but Sonos says the OS needs to be updated and refuses to let me to access the system via my PC.The Sonos app does not give any useful options.  What am I supposed to do now?

41 3
1 day ago
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johnjohnston16 Contributor I

sonos Beam sound cutting out LG OLED TV
Question

Hello - hoping someone can help. After working perfectly for 2-3 months my Sonos beam is now cutting out sounds from my TV for 1-2seconds and then coming back. It seems to happen mostly using Netflix app on my TV but has happened from Virgin Box and DVD player. My TV is a LG OLED55C9PLA and it’s sof...

141 21
1 day ago
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hp_cujo Contributor I

HELP - Sonos Beam loses connection with Sony Bravia TV
Question

It worked for awhile, but now every day I have to power reset my Sony Bravia TV to re-establish connection between the TV and my Sonos Beam.  I have run the diagnostics report and created record 849299052.

39 3
1 day ago
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Kanten Contributor I

Sonos Amp + vinyl: Only playing through left side
Question

Hey there,I own a Sonos Amp (the new one) paired with regular cabled speakers for “front”, and using 2 Ikea Symfonisk speakers as a set for “back” in my living room. Everything works great, and plays on both channels - except when I play vinyl.My record player (Pro-ject Carbon Esprit) goes through a...

35 2
1 day ago
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Roger_A Contributor I

Sudden Wifi problems
Question

Suddenly wifi is not working for my Playbase. I wonder if this problem came with the 10.5.1 update the other day. Any known issues?Think I have tried everything, reinstalling, resetting router, renaming wifi SSID, change pw’s etc. but the Playbar can’t connect to my wifi any longer. All other device...

25 1
2 days ago
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wally0034 Contributor I

New Connect cuts out with Passive Home Theater Set up
Question

Best Buy set up a new Home Theater system for me. I have a connect set up to receiver so I can integrate my new home audio into my existing Sonos network. The sound cuts out on my passive speakers for 5 secs every 3-5mins. It does not cut out on my other Sonos products. Driving me crazy! I have swit...

23 3
2 days ago
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mmu Contributor I

Plus de son sur play 5 (gen1) car son TV trop faible
Question

Bonsoir,je retombe sur un vieux problème que je n’arrive pas à résoudre à nouveau.J’ai une play 5 (gen1) reliée à ma TV par une câble coaxial branché sur la line in de l’enceinte.Mon problème, quand le son de la TV est trop faible, la play 5 (gen1) se coupe et je dois monter le son de la TV pour que...

10 1
2 days ago
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Razvan001 Contributor I

Sonos Amp Stop sending sound to wired speakers
Question

No sound from speakers second time allredy… i have sound in sub but zero in speakers. All go to normal after I pull the plug and back in … Sonos AMP reset and then all is ok. What can make this happend ? Don t want to do this every day.

35 2
1 day ago
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danrose24 Contributor I

Playbar and Surrounds out of sync?
Answered

Hello, within the past 2 weeks or so whenever I play music through my Playbar and 2 Play 1 surrounds after a certain amount of time they will become out of sync. I've tried resetting the surrounds with no luck, but after I unplug them and plug them back in it seems to be ok for a little then falls b...

77 11
1 day ago
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Ilya31 Contributor I

cancel Trade up
Question

Hello, Could any one please indicate if it is possible to stop Recycle Mode on a Connect AMP device.I have erroneously went too far with the trade up process as there was no warning message to indicate that once it’s done on the app the device is automatically set in to deactivation mode.I don’t hav...

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2 days ago
DogEars Contributor I

Is there a way to see the bitrate of a playing song ?

sound quality sometimes seems to vary considerably from song to song, one song is super clear, the next one is nasty sounding. I experienced this with different services.It would be a really nice thing to know the encoding and bit rate of whatever is playing !Trying Tidal now, to see if its consiste...

30 1
2 days ago
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teepee03 Contributor I

Server cannot be found -
Question

using MacBook Pro - when trying to play music on my MacBook Pro, I get the error message "server cannot be found" - All music is stored on computer Firewall is allowing Sonos App 

15 1
2 days ago

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