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Troubleshooting

Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.

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F.A.Q.

Diagnostic Reports - How do they work?

Are you curious about our diagnostic reports and how they work? This topic is meant to help paint a little more detail around what happens w...

Ditte

started this topic

Tips for common Sonos problems

Running into challenges with your Sonos system?Here you'll find solutions to some of the most common problems. While this is a good place to...

22322 Topics

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How do I just make my system work on the S1 app without having to update to S2, which can't support my hardware?

I have an older Connect:Amp and a Playbar which both worked on the S1 app previously. I’ve moved recently and I can get the Playbar to work on my S1 controller at my new place but I can’t add my Connect:Amp to the system without receiving a notification that I need to update the app. When I update,...

No power to my Sonos Play 1

My Sonos play 1 is about a month out of warranty. There is no power now on the unit. The power cable seems ok as I have a spare and had no luck using that one either.Can anyone help?Thanks

Sonos amp system configured in Europe, moved to America. Sonos application installed in America doesn't allow changes.

Good evening to everyone,I have a customer with a Sonos system installed on a yacht, configured in Europe with a tablet with the Sonos app downloaded in Europe.The customer has lost the tablet. He bought a new tablet and downloaded the Sonos app on American soil.He has entered the correct credential...

Pair Roam to 2021 Samsung Frame TV

Has anyone successfully pair a Roam to a 2021 Samsung Frame TV.The Frame TV supports the use of Bluetooth speakers, but when I try and pair the Roam (using the same technique that successfully paired it to my laptop), it fails to show up in the list of pairable speakers.Curious to know if anyone has...

Changed Wi-Fi network and now can’t use my Play 3 speakers

OK Changed my home network and I guess I waited too long to change the settings in Sonos. When I go into Settings the option for system isn’t highlighted and I can’t get in to change my network settings

samsung q90r tv earc update

hi there this is my 1st post i currently own a sonos arc 2 one sl and sonos sub i also have a samsung qled q90r 2019 model tv and this tv has been promised earc update for almost 2 years nowwell today the update for the tv came in version number 1387.1 however now when i turn on the earc mode which...

Move Stereo Pair Drops Speaker

I have recently moved to a new place and when I set up a Stereo Pair on a new WIFI, it only plays from one speaker. I can sometimes get it to work from the SONOS app only, playing Spotifz but if I try to play directly out of Spotify one speaker drops and then I have to try repeatedly to have both wo...

Sonos play 3 will not connect and system will not update...HELP tried everything!!!!

Sonos play 3 will not connect and system will not update...HELP tried everything!!!!Reboot, turn off reboot etc, nothing is working to update the system just get Error 1101, tried all tips and still nothing working.Helen

Sonos Update + Eero Router = Bit Problems

I have been trying to update my Sonos System with the new update without any success. Here are some of my system details:Eero Router System (Eero Pro, 2 Eero Beacons, 1 Eero 6) Ver: eeroOS6.40 Sonos System Sonos One SL and Sonos One (Bedroom) Sonos Five Sonos One (Pair), Sonos Arc & Sonos Sub...

Music Library does not index foreign language files and folders

I have files and folders with Korean in the names. When I add the music library and re-index, it only finds songs with English names only. Is there any way that Sonos music library indexes foreign language support (e.g. UTF-8) Or, I have Synology NAS with built in media server. I read that DLNA is n...

sonos move missing

Hi alli recently bought a beam 2 and a move and the move is not visible in the app. I checked previous post (rebooting, restarting…) but still a problem.I have not found any solution (except returning the move), anybody can help?cheers

Sonos cannot be added to network

HelloI have now been trying to have my Sonos system to my network for a couple of days.Was working earlier last week.System is a 2xSL Sub and Play bar: This system cannot be added to any network that I have running in the house currently a 2.4Ghz and a Ghz. Error come up that they cannot connect to...

Issue / question on 'Sonos-Only Wifi'

Hi guys - we recently moved to a new house which is long and the router is at one end (cannot be easily moved / rewired due to where Verizon set it up). At the other end of the house, we have an extender to with a different SSID to allow access for some of our other devices - TV, laptop, phones, etc...

Sonos Beam gen 2 Samsung Frame TV (2021) eARC not working

I am having an issue with my 2021 Samsung Frame TV and Beam gen 2. Sometimes I get no sound when the TV turns on, sometimes it connects to the Beam but via ARC not eARC, sometimes the TV speakers come on and go off in a loop, but no sound from the Beam G2.I have tried the various solutions, but noth...

Search results for Plex: "Unable to browse music"

I am running Plex server (with a Plex pass) on my NAS, and the connection usually works fine. I am able to browse to my Plex and play music successfully from there. If I search for music, it will find hits in Plex, but if I then attempt to go to there, I get "unable to browse music". I've tried rest...

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