Troubleshooting

Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.

25,649 Topics
119,885 Replies

cberlingieri Contributor I

sonos devices cutting out, dropping, and lowering volume sporadically

Question

I've noticed my Sonos 1 cutting out sporadically for a while now. The volume drops really low, then comes back up after a few seconds. it does it randomly, and when it starts, it sometimes goes back to normal or after a few minutes of doing it, it just shuts off. The other day I noticed my bridge:am...

jimgallaher Contributor I

airplay with Fiio M11

Question

I’m trying to use AirPlay to stream from my Fiio M11 DAP to my Sonos one G2. its not working, I’m not sure if it’s Sonos problem or Fiio. I can stream from my iOS devices using airplay mostly without issues, the exception being 192kHz 24bit which won’t work. I can’t get airplay to work at all with m...

Oiv Contributor I

Rom detter ut /blir borte fra Sonos

Question

Har konfigurert opp flere rom på systemet og alt har fungert bra over tid - inntil nå. Hovedrom har falt ut av Sonos kontroll og er ikke tilgjengelig eller synlig for avspilling - verken fra Sonos eller direkte fra Spotify. Lyser hvit på høytalere. Alt er satt opp i et Google mesh nettverk med god k...

saztax Contributor I

New setup - Beam and two Play 1s

Question

I just set up a new system. The Beam is working fine but there is only white noise coming from the Play 1s....Thanks much

Al Enns Contributor I

Sonos one won't turn on

Question

My my Sonos one won't turn on anymore

sweetbriar12 Contributor I

"Alexa play next" gets "Your device didn't send a valid playback token, please contact support"

Question

Alexa, MyMedia, Sonos One. When I ask the Amazon Spot "Alexa play next" or "Alexa skip", it plays the next song as requested but when I ask the same thing from the Sonos One it responds "Your device didn't send a valid playback token, please contact support". When I ask the Amazon Spot "Alexa ask...

Sk8aflyRod Contributor I

Speakers dropping off

Question

First off, I have a limited understanding of the inner workings of computers, wifi, IP addresses, wired connections, so go slow and expect some basic questions on my part... I have had a positive experience with Sonos for over a year...until recently. I suspect maybe it's when I added a Sonos Conne...

robjulo Avid Contributor I

Volume Issues

Question

I was trying to play music through the Google Music App and it wasn't working. I went back to to TV and the Sonos became basically unresponsive. Sound was coming through but nothing else worked. I rebooted (by pulling the plug on the playbase) and now the volume controls require me to step up or...

Serge hol Contributor I

Sonos geen wifi

Question

Kan de speakers nog gewoon bedienen, maar alles waar de app internet voor nodig heeft, werkt niet meer. Wifi is gewoon goed. Op een andere telefoon werkt het prima.

Cyril Glln Contributor I

micro cuts playbase

Question

Hi everyone, I am experiencing some issues with my playbase since a while. Everything would work just fine for an hour or so, but suddenly the quality of the audio would drop, with sound interruptions of half a second every two seconds. If I power the playbase off and on, I am good to go for an hou...

ari6000 Contributor I

Play 1 Keeps Cutting Out When Playing TV in Other Room

Question

I have Sonos surround sound (two Play 1's, Base and Sub) in my Master Bedroom. It all works flawlessly. But when I play TV over my Play 1 in another room, it cuts out every few seconds on a bad day. I have Google Wifi in the house and a constant 70 Mbps in all rooms. I even bought a Sonos Boost ye...

rcdunne Contributor I

Can't get Surround Sound on Samsung TV/Sky Q to work

Question

I've a Sonos Beam and 2 Sonos Ones. When I set the Sky Q sound to Dolby Digital I'm able to select Dolby Digital on my Samsung TV when on HD channels. As far as I can see it automatically toggles between Dolby and PCM on the Samsung TV depending on the channel, which is great. The problem is when on...

ian3man Contributor I

Sonos App nit finding music on iPhone XR

Question

Hello, I recently upgraded to an iPhone XR. Before I upgraded, the Sonos app worked perfectly on my iPhone 7, but now it can’t find the music on my iPhone, but does manage to connect to my Amazon Music account. I have tried removing the app and reinstalling, ran “Update Music Index” and still no...

StevenEserin Contributor I

Sonos skipping

Question

Sonos skipping the end of tracks, or from the middle. Its been going on for months, both audio books and music on my phone.. ive submitted countless requests but nothing ever changes. I need more players for other rooms but i cant buy another sonos because of the skipping.. So one last try. Report n...

VillaKostaMera Contributor I

Sonos play 5 stops playing without ethernet

Question

Two of my Sonos play 5 gen 2 only works when they are connected with Ethernet cables to the Sonos boost. I just bought them and I’ve never got them do work. What could be the problem? The other speakers works just fine. The system in total has 6 play 5 (gen2), 2 subs, 1 playbar and 5 play 3....

camillo777 Headliner I

Beam playing without sound

Question

Right now the beam says playing in the app but no audio sound. Can you just take a look and tell me what is the problem? Diag is 801211941 Thank you It is crazy that the app does not say any error just the icon plays but there is a problem.

sudiphore Contributor I

Sonos Playbar mount with Sanus sinking

Question

I've the Sonos Playbar mounted to a 60 inch TV with Sanus mount but it keeps sinking despite following the instructions. Weight seems to be within the limits of the Sanus mount. Any suggestions on what I may be missing or doing wrong? Sanus mount I am using https://www.sonos.com/en-us/shop/sanus-p...

MaxR Contributor I

Beam refuses to group with Play1s

Question

I successfully set up my Beam and 2 Play1s. However, when I try to group the Beam with the other 2, the following occurs. 1. The Beam doesn't output audio. 2. After about a minute one of the Play1s stops playing audio. The app is clueless to this of course. I have tried full factory resets on all...

lornski Contributor I

Muffled sound

Question

My Sonos Play 1 sound has suddenly gone very bad. Just out of the blue. It sounds dreadful and muffled. Please help. I tried clicking the diagnostic link in previous threads but link was broken.

toby wenham

Sub cutting out intermittently

Question

I noticed an issue recently when playing PS4, with Sub dropping out and sound was weaker. I have Playbar, Sub and two rear play 1's (these aren't on unless we watch movies). It has started when watching TV, any ideas would be great as its very irritating with a significant drop in sound quality unt...

CraigR65 Contributor I

sonos chime instead of music on alarm

Question

I see this has occurred for a number of users, however I even have a situation where my alarm is already active and playing internet radio, and a second overlapping alarm is activated, but with the Sonos chime, even though I must have a connection to the internet

Fredriq Contributor I

radio wake up alarm replaced by sonos signal

Question

The selected radio channel can work fine for days but is suddenly replaced by the sonos signal. This occurs randomly. I have numerous times cancelled the wake up schedule and replaced it with a new but the same problem occurs. Any ideas?

jh529 Contributor I

loud static and not playing anything from my samsung tv

When I turn on the tv there is a very loud intermittent static sound that comes out of the sound bar.

greggarthursimpson Contributor I

Sonos Connect Drops of Sonos Network

Question

I have a Sonos Connect that drops off the system after playing about 4 songs. My Play3 stays connected as does my bridge. I have followed all the suggested solutions: removing the connect and re adding, etc. Any advice?

barneywlh Contributor I

Alarm only chimes

Answered

My radio alarm has started only playing sonos chime. New problem in the last few days. Zero recent changes to my set up, including no WiFi changes or other devices nearby. How to fix?

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