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Advanced & troubleshooting
Troubleshooting

Troubleshooting

Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.

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F.A.Q.

Diagnostic Reports - How do they work?

Are you curious about our diagnostic reports and how they work? This topic is meant to help paint a little more detail around what happens w...

Ditte

started this topic

Tips for common Sonos problems

Running into challenges with your Sonos system?Here you'll find solutions to some of the most common problems. While this is a good place to...

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Samsung JF7000F Keeps Disconnecting from ARC (and 2 One's) when powered off for a little while

I just got the setup (Christmas present that was back ordered). It all installed fine and connected easy enough. However, anytime I have everything turned off for a little while and turn it back on - the ARC is not connected. I have to go through the steps a lot of others mentioned (unplug TV, wa...

Sonos Arc cuts out at the same time EVERYDAY

HelloI have had an issue which I had reported to Sonos support a couple of times. This evening after making a change, I have found the source of the problem.I have a Sonos Arc, Sub and 2 x Sonos 1 surrounds connected to a Samsung QLED TV. Each evening when running any sound source, TV or music it w...

Explicit Filter Stopping music

Last week I enabled the explicit filter on my Sonos system. I play music on an Apple Music radio station that prior to enabling the filter hasn't given me issues with stopping and will play indefinitely unless I stop it. From my testing what seems to be happening is whenever the explicit filter reac...

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