I've brought a secondhand ZP100 and all seems ok (apart from having to update the firmware/software and not having my CR100 anymore!!) and the player connects to the system via cable ok and can be seen in the app and operates, but will not connect to the SonosNet when the Ethernet cable is pulled out.
All other players good (Play1, play3, play5 zp80 and bridges) and can be seen at all times.
I’ve done a diagnostic check and have the reference number of 629285020 and wondered if someone could look into it for me.
If if there is a problem with the player and want to return it as soon as possible for a refund.
Many thanks in advance.
Best answer by ratty
Whether or not Sonos looks at your diagnostic, you might be able to see the serial number on your Sonos account at https://www.sonos.com/myaccount/products/. It'll only still be there if the seller hasn't yet re-registered it back onto his system. Check it out and take a screenshot.