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YouTube Music skipping tracks due to song not being encoded properly

  • 1 February 2020
  • 59 replies
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I keep getting this error randomly, after X seconds of playing a track. The same track will sometimes play through without error, so clearly its nothing to do with encoding since its intermittent.  Very frustrating since all I play is from YouTube Music.  Diagnostic 291296562.

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Best answer by Ryan S 1 May 2020, 19:19

The issue should be resolved, if everyone has updated their Sonos system to v11.1.

@Smilja is correct. I somehow missed this thread, though I notified others.

As of the last update, 11.1, the encoding issue with some YouTube Music tracks should be resolved. Make sure your players are all on that version by going into your Sonos app > Settings > System > About Sonos, you will see a version number there. You can also just go to System > System Updates to see if one is available.

Once you’re updated, you shouldn’t have any trouble playing YouTube Music. If you do, I recommend that you contact our support team directly so they can investigate. It’s possible that you’re running into an issue local to your system, but if you aren’t they’ll need to get some more details to take back to the team to investigate further.

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This needs to be fixed ASAP!!!

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There’s still no timeline for the fix, but I’ll check in with the team.

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The issue should be resolved, if everyone has updated their Sonos system to v11.1.

@Smilja is correct. I somehow missed this thread, though I notified others.

As of the last update, 11.1, the encoding issue with some YouTube Music tracks should be resolved. Make sure your players are all on that version by going into your Sonos app > Settings > System > About Sonos, you will see a version number there. You can also just go to System > System Updates to see if one is available.

Once you’re updated, you shouldn’t have any trouble playing YouTube Music. If you do, I recommend that you contact our support team directly so they can investigate. It’s possible that you’re running into an issue local to your system, but if you aren’t they’ll need to get some more details to take back to the team to investigate further.

Same issue in Norway and it happens A LOT. Lucky if I get to hear a 3rd of a YTM playlist.

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Thanks. I don’t see any errors playing YouTube music on that diagnostic. When was the last time you got one of those errors? Think you could recreate it, send a new diagnostic, and let me know which room you had trouble in?

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This is getting more than frustrating, 3 out of 5 songs are skipping, its a horrible user experience.

I’d like to know if this is a SONOS or a YT issue, since we don’t seem to be getting anywhere here.

If it’s a YT issue, please provide some details and I will raise on their side too, and we can all upvote and moan at them instead.


I agree.  FWIW, I contacted YTM support, and their advice was to reboot my computer.  (of course).

Maybe someone at Sonos can get better traction with them.

From what I recall, Sonos provides the API, and music providers are responsible for leveraging it and registering the service.  (In fact, I’ve reached out to other content providers to encourage them to enlist with Sonos...).  However, when it breaks, it’s frustrating for us paying subscribers…

 

Fingers crossed.

Today it is working much better for google play music...so far.  But YouTube still seems a bit off as a song just cut off - but how I would know whether it is Sonos or service...that is another drawback to this system.  Great when it works but difficult to troubleshoot yourself.

Maybe something has been improved as I did not change my network.

Indigomirage asked about escalation...

I did send emails of complaint to a customer service rep and also used the link to email the CEO.

i am frustrated by this streaming problem having happened at all as well as about the upgrade path which I consider to be inappropriate.  I wish to understand why it is necessary to have split systems or miss out on all features, even if some equipment could not support the new features.  Sync and control seem fundamentally sound so I don’t know why they need to lose control over older speakers.

I got a response to the CEO query from Sonos and have a telephone call meeting set up with a Sonos supervisor of some sort on the 20th (first date available) so will hear what they have to say.

I have the same issue with Youtube Music. About 1/3 of songs skip, usually after less than 30 seconds.

Same issue with YouTube music premium in UK. I am playing on Beam with two Play 1’s as surround. I had Spotify premium up until last month and had no issues with it.

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The issue should be resolved, if everyone has updated their Sonos system to v11.1.

 

I hadn’t seen any mention of this in the release notes, so hadn’t tried.


However - so far, so good.  This is fantastic.  I will keep my fingers crossed, and hope the good results continue.

(If any issues, I’ll reach out)

Seriously - THANK YOU.

Same problem in Austria

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It’s still up to Youtube, so asking here in the Sonos forums doesn’t get that nail hit on the head as it should. Assuming you’re paying for a YouTube account, have you contacted them directly? They’re much more likely to listen to a paying customer than they are to Sonos, I’d think. Nor do I expect them to have people reading these forums. 
 

The ‘patch’ needs to come from YouTube on their servers. The best Sonos can do is take what information is provided to them. 


Well - I was trying to make a pun on the word ‘patch’ there.  Had to try… ;)

However, you are correct, I think.  I’ve reached out to the YTM folks to see if they have insights.  It’s hard to push this stuff uphill though as a consumer (even a paying one).

Would love insight into where the issue stands wrt resolution.  Whether the cause/effort sits on the YTM side or the Sonos side is irrelevant to the end user - since the user cannot fix it directly. he/she just needs to know who’s responsible for coordinating the resolution, and wants feedback as to the progress…

Fingers are crossed.  Eyes too.

Hey everyone. Thanks for the ongoing engagement with this thread.

Currently, the Sonos team is aware of this ongoing issue and we are still working on a resolution.

Feel free to continue posting replies to this thread as we appreciate your feedback and patience on this matter.

Once there is an update further, we will gladly update this thread as needed.

Just came here to say this is STILL AN ISSUE. Also using Spotify free in the meantime. Please can somebody fix it. YouTube Music is the perfect solution for us because we watch a lot of YouTube so enjoy the ad free benefits while watching on our smart TV. Please fix!

Same issue in sweden. Using Google play music until youtube music is fixed.

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It’s usually a network error, rather than an encoding one… Could be a duplicate IP address.  Have you tried doing a full shutdown/restart in the recommended manner?

Hi, I searched previously and saw network was often blamed, more specifically packet loss.  I am network engineer by trade however, definitely no dup IPs, and packet loss is not seen either.  I experience this issue on both my Sonos, one is wifi, the other is rj45, so I am struggling to believe its network related.  I will try the restart however and report back!

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Ive got the same problem over the last couple of days. I notice if Im using my iPad to select a playlist in Youtube Music and the iPad screen is on it will come up with those errors. if I close the iPad on the same songs, it won't have the error?

Restart didn’t work, the song sometimes plays 2/3 seconds, other times 10 seconds, then says not encoded properly.

As you appear to have one device wired, it’s important that the speaker is connected direct to your main router (or unmanaged switch directly off it),  rather than say having it wired to an access point or WiFi mesh hub etc.. I would just ensure that is the case.

Any wifi access points/hubs need to be operating on the same WiFi channel as the main router. Ensure that the 5ghz and 2.4ghz bands are separately named too. 

The Sonos system in this situation will be running on SonosNet rather than your WiFi, (About my Sonos System will show devices as WM:0) so also check you have then put the following two things in place.…

  1. Set the SonosNet channel in “Settings/System/Network” of the Sonos App so that it is at least 5 channels away from your router 2.4ghz channel.
  2. Remove/reset the WiFi credentials in the Sonos App “SettingsSystem/Network/Wireless Setup”. These are not needed when running the devices on SonosNet.

There are other things you can do to improve network stability, but let’s leave it there for now and 'perhaps' try the above (if relevant to your situation), to see if it (hopefully) resolves your issue. 👍

The issue should be resolved, if everyone has updated their Sonos system to v11.1.

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Restart didn’t work, the song sometimes plays 2/3 seconds, other times 10 seconds, then says not encoded properly.

As you appear to have one device wired, it’s important that the speaker is connected direct to your main router (or unmanaged switch directly off it),  rather than say having it wired to an access point or WiFi mesh hub etc.. I would just ensure that is the case.

Any wifi access points/hubs need to be operating on the same WiFi channel as the main router. Ensure that the 5ghz and 2.4ghz bands are separately named too. 

The Sonos system in this situation will be running on SonosNet rather than your WiFi, (About my Sonos System will show devices as WM:0) so also check you have then put the following two things in place.…

  1. Set the SonosNet channel in “Settings/System/Network” of the Sonos App so that it is at least 5 channels away from your router 2.4ghz channel.
  2. Remove/reset the WiFi credentials in the Sonos App “SettingsSystem/Network/Wireless Setup”. These are not needed when running the devices on SonosNet.

There are other things you can do to improve network stability, but let’s leave it there for now and 'perhaps' try the above (if relevant to your situation), to see if it (hopefully) resolves your issue. 👍

Thank you that definitely gives me some points to look at.

My wired speaker is actually connected to an AP, not the default gateway, however the AP is still connected physically to the DG, so in principle its as you said, an unmanaged switch hanging off the main router.

I have 3 APs in the house, all 3 are on different channels, so again that seems to be an issue with what you’ve said.

As a quick test, I’ve just shutdown 2 APs and left the main router running.  The most problematic song that only ever gets at most 10s in, this time got to 30s before skipping.  Playing it again it’s back to around 10s. 

 

I am defintely going to play around some more with the network settings, shutdown all other APs and reset the system, see where that takes me. 

 

Thanks again Ken!

 

If you are able to (even as a temporary measure) wire a single Sonos device direct to the main router/hub that is the gateway and broadcasting the local 2.4ghz WiFi subnet, that would be best. I assume the only thing after that device might be an ISP provided router in 'bridge' or 'modem' mode with its WiFi switched off. However an unmanaged switch is also fine between the main LAN Hub and the chosen Sonos device … also separate out these wireless devices by approx. 2-3 feet to prevent interference betwee them and then do the other things mentioned in my earlier post.

The issue should be resolved, if everyone has updated their Sonos system to v11.1.

@Smilja is correct. I somehow missed this thread, though I notified others.

As of the last update, 11.1, the encoding issue with some YouTube Music tracks should be resolved. Make sure your players are all on that version by going into your Sonos app > Settings > System > About Sonos, you will see a version number there. You can also just go to System > System Updates to see if one is available.

Once you’re updated, you shouldn’t have any trouble playing YouTube Music. If you do, I recommend that you contact our support team directly so they can investigate. It’s possible that you’re running into an issue local to your system, but if you aren’t they’ll need to get some more details to take back to the team to investigate further.

Thank you so much Ryan!!

I will give YouTube Music a try in a bit and report back if there are any issues.

Thanks!

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This is getting more than frustrating, 3 out of 5 songs are skipping, its a horrible user experience.

I’d like to know if this is a SONOS or a YT issue, since we don’t seem to be getting anywhere here.

If it’s a YT issue, please provide some details and I will raise on their side too, and we can all upvote and moan at them instead.

thanks, the drift everything works !!!! you are the best !!!!

Fwiw, me too.

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