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YouTube Music skipping tracks due to song not being encoded properly

  • 1 February 2020
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I can report having the same issue with YouTube Music. Any update on this?

This is an old thread, but I’m experiencing this issue as well. No youtube music song plays to completion due to the encoding error.  I just submitted a diagnostic.  561527646

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I also have the same issue.  Very eager for any updates or recommendations for how to escalate this.   Since Google is inexplicably sunsetting Google Play Music and forcing us over to the inferior YouTube Music service it would be great if it functioned.
It's heartening that others share the issue though - increase odds of a solution at some point.

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Agreed.   This is infuriating.  I don't know how or to whom this can be escalated.

 

Anyone have any ideas?

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Sincere thanks for the quick response here.  Knowing that it's actively being worked is heartening.

It’s usually a network error, rather than an encoding one… Could be a duplicate IP address.  Have you tried doing a full shutdown/restart in the recommended manner?

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Restart didn’t work, the song sometimes plays 2/3 seconds, other times 10 seconds, then says not encoded properly.

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@Ryan S is there any update at all?  Any ETA for a fix?  A bug tracker open on google side we could be pointed to?  It’s really killing my experience at the moment because YouTube Music is my only paid music source I have, and 1 in 3 songs skips.

Same problem over here in the Netherlands, specifically on uploaded tracks (I don't know any other service that connects to Sonos and can play uploaded tracks, therefore i still use YTM).

My version is 11.2.3, so i reckon that the version is not the issue…

Hoping for a solution.

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Unfortunately I’ve had no joy with this.  I’ve wired in the speaker to my router, disabled all wifi, and still getting similar issues.  I never used to have any problem, but over the past few weeks its gotten progressively worse.  It only seems to affect YouTube Music on Sonos.  YouTube Music on any other device is fine, and any other music source on Sonos is fine.  Any other ideas?  It would be helpful Sonos, if the error were accurate.  It is complaining that the audio file is not encoded properly, however if its infact network related, the error message should say so.

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I am getting a little further with this now since I’ve had the morning to investigate a bit more.  It seems that the issue is that I have a Sonos upstairs, that is wired to a switch running to my router downstairs.  The Sonos downstairs is on wifi.

 

I believe what is happening is that the downstairs Sonos is trying to connect via SonosNET to the upstairs, when in fact I want it to just use my own wifi and SonosNET should not be running anywhere.

 

I am finding it almost impossible to create this scenario however, since when I try and connect to WIFI from settings>network, I get password incorrect, which it is not.  I have seen other threads regarding this, but no surefire solution.  I seem to be going in circles atm resetting one device after another, but I am never seeing the downstairs sonos connect via my home wifi,

I am having this issue all of a sudden now as well (was not having this problem 2 weeks ago, nothing changed on my side- all services except YTM work fine).  Am on latest version of S2.

Tried it on Apple device and android and same problem -seems to be YTM issue again.  

Any updates on this?

Thanks

Any updates on this issue? I'm on the latest software version and keep getting it too. Every track (of uploaded music) plays for a few mins then skips to the next one. It's incredibly annoying. Thanks! Chris

Same here in the Netherlands.

Observed pattern

  • only with songs from YT Music (after migration from Play Music)
  • approx after 1 minute I get the prompt with the encoding issue
  • every song stops after 03:12 and skips to the next in the playlist
  • I have an S2 setup, no bridge anymore, no wired connections
  • only 1 router/AP
  • I previously noticed that I have one old Play 3 and 3 newer Play 3's in my setup

This is exactly my setup and the same issue I'm having. I'd love someone from Sonos to address this issue.

I am getting a little further with this now since I’ve had the morning to investigate a bit more.  It seems that the issue is that I have a Sonos upstairs, that is wired to a switch running to my router downstairs.  The Sonos downstairs is on wifi.

 

I believe what is happening is that the downstairs Sonos is trying to connect via SonosNET to the upstairs, when in fact I want it to just use my own wifi and SonosNET should not be running anywhere.

 

I am finding it almost impossible to create this scenario however, since when I try and connect to WIFI from settings>network, I get password incorrect, which it is not.  I have seen other threads regarding this, but no surefire solution.  I seem to be going in circles atm resetting one device after another, but I am never seeing the downstairs sonos connect via my home wifi,

Firstly, I would not recommend you reset your devices in this situation as that really only needs to be done as a very last resort and it will not resolve what you are trying to achieve here. ALL Sonos devices will, in most situations, switchover to SonosNet whenever one device is wired to the LAN and in that situation I would recommend you remove the WiFi credentials from the Sonos App.

If you wish to run all devices on your WiFi, then you must uncable ALL your speakers from the LAN.. and (obviously) keep the WiFi credentials, or restore them, in “Settings/System/Network/Wireless Setup”… its best to have one, or the other, type of setup, rather than both, which is often referred to here as 'mixed mode’ ...and mixed mode only occurs automatically, when one signal is unavailable, or out of reach… in your case, it sounds like that is unlikely to happen.

I would recommend you keep all on SonosNet, but ideally you need to put the wired Sonos device direct into the main router, rather than the upstairs switch… if that’s not practicable, then you maybe best to switch to WiFi and enter the credentials as I have described for your routers 2.4ghz band (case sensitive) SSID/password.

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Hi Ken,

 

I spent quite a long time investigating this this morning, also with Sonos over the phone.  In the first instance the wifi device was not connecting to the closest AP, so that was defintely making things worse.  That is now resolved, but still 1/5 songs or so skip with this error, but only on YouTube Music.  I’ve tried just about everything now, removed all APs, wired in the sonos, removed one sonos etc, and still some songs skip, so i think this has got to come down to YT Music on some songs.  Network was defintely compounding the issue however, the secondary AP though close, was not the best.

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The issue should be resolved, if everyone has updated their Sonos system to v11.1.

I’m still experiencing this before and after 11.1 update. Other services work fine for hours.

If you want to use your access points or mesh hubs, then you can, but ensure they are all using the same SSID/Password as your main router’s 2.4ghz and 5ghz bands (if using both) and more importantly ensure they are also operating on the same WiFi channels as the main router too… in some instances some access points apps either have the channel set to 'auto-select' or you may have to go via a web interface to change the access point channel.. but ensure you fix them.

Same advice with the router too, it’s important to not allow them to auto-select channels on startup or reboot etc.

The only system that appears to not allow this fixing of channels I’m aware of is Google Nest hubs but most other hub devices and access devices are okay.

If you opt to run your devices on SonosNet (as recommended) I would suggest you ensure you use a non-overlapping wifi channel on your router and access points.. so either channels 1, 6 or 11 and make sure you set the SonosNet channel at least 5 channels away from your chosen router channel.

So if the router is set to channel 6 by you, then set the SonosNet channel to either 1 or 11.

Hope that sorts your issues. 👍

 

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The issue should be resolved, if everyone has updated their Sonos system to v11.1.

I’m still experiencing this before and after 11.1 update. Other services work fine for hours.

@sen8or it’d be great if you can contact the support team to investigate more, but if you’d like to submit a diagnostic now I can check it out and let you know if anything stands out that might be local to your system. 

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The issue should be resolved, if everyone has updated their Sonos system to v11.1.

I’m still experiencing this before and after 11.1 update. Other services work fine for hours.

@sen8or it’d be great if you can contact the support team to investigate more, but if you’d like to submit a diagnostic now I can check it out and let you know if anything stands out that might be local to your system. 

Hi Ryan, as below. Thank you for your time on this

1775145711

 

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was yesterday. But I can’t do one right now. Will do later

+1, been over a month now. Every song stops around 1/3... I even use Spotify free now in the meantime..

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Hi @rbrown, are you able to try using AirPlay to send the audio to your Sonos speaker instead of using the Sonos app? If so, can you test that out for a bit and let us know if you get this encoding error still or something different?

 

There’s an issue affecting some people that the team is working on with YouTube Music that affects certain countries. The diagnostic looks ok on the network side, and the Beam is wired, so that shouldn’t be too much of a concern.

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Hi @rbrown, are you able to try using AirPlay to send the audio to your Sonos speaker instead of using the Sonos app? If so, can you test that out for a bit and let us know if you get this encoding error still or something different?

 

There’s an issue affecting some people that the team is working on with YouTube Music that affects certain countries. The diagnostic looks ok on the network side, and the Beam is wired, so that shouldn’t be too much of a concern.

Hi Ryan,

I don’t have an Apple device unfortunately, however I think I can borrow one to do some testing.  Its fairly repeatable so I shouldn’t need much testing.  Just FYI, I am in Spain, in case that is one of the affected countries?

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Spain isn’t on the short list yet, but that just means we haven’t had someone in Spain with the issue contact the team so far. So you may be the first to add it to the list. I’ll pass that along so they can look into it.

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