Yet Another Amazon Music dropout question

  • 7 July 2021
  • 1 reply
  • 37 views

I have a Sonos 5 (wired) , Move and ZP90 (wired).  All devices and apps are updated.  I get dropouts listening to Amazon whether on any of the devices.  When I do, the list starts over.  I do NOT have issues playing Amazon HD or otherwise from any other device. 

 

I submitted diagnostics a few mins after the most recent occurrence.  Reference ID: 1049189223


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1 reply

Userlevel 6
Badge +15

Hi @Monitor8764, welcome to the Sonos Community!

I took a quick look at the diagnostic and it seems that the speakers aren’t getting enough data to maintain a buffer, which is causing playback to fail.

If this isn’t occurring on any other music services, then I’d recommend starting with a network reboot (Router, followed by Sonos), and then remove and re-add the Amazon Music service to the system.

Let us know how you get on :)