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Yet another "AirPlay Unable to connect to" issue

  • 13 July 2022
  • 4 replies
  • 20681 views
T

Hello

I have 4 rooms set up (4 stereo pairs SonosOne speakers, connected via Ethernet, Wi-Fi disabled)

From time to time I can’t connect to one of the rooms from AirPlay and I receive “Unabe to connec to Room1” error message. I get the same error message on iPad and iPhone as well (iOS15.5).

However I can connect and stream to Room1 via the sonos app.

Sometimes this issue disappears for weeks then it comes back again and the problem is always with Room1 and via AirPlay.

 

Do you have idea what can cause this issue?

Thank you!

 

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Best answer by Ken_Griffiths 13 July 2022, 16:08

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4 replies

Ken_Griffiths

Yes there seems to be lots of issues reported for Airplay devices (in general) not just Sonos products - I did start to put together this check-list below from reading various threads elsewhere online…

Here are some suggestions from Apple sources to fix problems with Airplay connections:

  • Restart all devices and try to AirPlay again
  • Toggle off Bluetooth, or if already off, try turning it on
  • Turn off Cellular Data
  • Disconnect from any other Bluetooth devices (like speakers)
  • Connect to the same WiFi network access point
  • Reset your network settings on your iDevice in Settings > General > Reset > Reset Network Settings
  • Disable ‘Private Address’ MAC Spoofing in the iOS Network connection 
  • Disable WiFi calling.
  • Update iOS, and speaker firmware/software
  • Move your devices away from other electronics and closer to the main router
  • Renew your devices DHCP lease via the router configuration pages or better still, reboot the router.
  • Switch off any Security/VPN software installed on the sending (mobile) device

There are more suggestions than the above, but these were the core things to maybe try, that’s according to some Apple online forum users and websites I came across.

T

Thank you for the list Ken.

 

This time finally I decided not to change settings or do troubleshooting by my own without the tech support involved. I did submit a diagnostic report then I called the support. They have suggested me to enable the Wi-Fi on the problematic speaker.

I did enable the Wi-Fi on the speaker which solved the problem. After that I disabled the Wi-Fi again to continue using the Ethernet connection and AirPlay has been still working well.

This provides a temporary workaround until the issue will happen again.

This makes two things clear to me.

  1. The iPad and iPhone are not faulty. I suspect there is a problem in the Sonos firmware where a certain condition prevents AirPlay to work. Switching the Wi-Fi in the speaker probably clears this condition or resets some settings in the speaker which lets the AirPlay work again. (I use the speakers via Ethernet cable therefore changing Wi-Fi settings should have no effect on this)
  2. There is no network issue because the problematic speaker works well with the Sonos app while it is not working via AirPlay

After fixing the issue with the Wi-Fi switching I submitted another diagnostic report and support is currently comparing the two.

I will post the outcome.

 

Best regards

T

sonos supprt came back. They say that they does not see anything wrong in the 5 diagnostic files which I sent them.

Furthermore I emphazised fifteen times that the speakers are connected via ethernet, regardles they still firmly believe that “the speaker refreshed the connection with the Wi-Fi router by enabling the Wi-Fi which solved the problem”

 

No comment….

Ken_Griffiths

sonos supprt came back. They say that they does not see anything wrong in the 5 diagnostic files which I sent them.

Furthermore I emphazised fifteen times that the speakers are connected via ethernet, regardles they still firmly believe that

“the speaker refreshed the connection with the Wi-Fi router by enabling the Wi-Fi which solved the problem”

No comment…

At least the issue is resolved that’s the main thing.👍

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