Question

Won't connect to new network

  • 1 April 2017
  • 3 replies
  • 231 views

I've tried to connect using the Ethernet cable and without to my new network and my sonos will not cooperate. What do I do?

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3 replies

Userlevel 5
Badge +10
Hi j4f2h0,

Have you followed the steps outlined here?

https://sonos.custhelp.com/app/answers/detail/a_id/1072/~/replaced-your-router-or-changed-wifi-settings%3F

If so, can you provide a bit more description of what you mean when you say "not cooperate?" 🙂
Hey thank you, yes when I plug the Ethernet cable in the light still stays a solid white and gives me no options. Without the cable I can get an orange flashing light but it doesnt get picked up either.
Userlevel 3
Badge +2
What is the message in the app? Are you connecting it to an existing system or are you selecting a new system.