wired connect:amp for surrounds with playbar has stopped working

  • 1 October 2016
  • 2 replies

I unplugged power to the connect:amp to re position it and after powering back up the speakers connected to the amp no longer make sound.


* In Room settings the Playbar is followed by two question marks.
* On the playbar setup page for the surrounds (http:\\ip_of_playbar\wiredsat.htm) the zone selection shows "none" and the surround zone being used is not listed in the drop down. It's dissappeared!

What's the best way to fix this?

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2 replies

I saw a somewhat related post where Sonos diagnostics were requested. I've gone ahead and submitted diagnostics. Confirmation number 6600814
Fixed issue myself.

Ethernet cable was not quite inserted all the way. Fixing ethernet fixed surround.