Can someone please help me? I switched to the S2 controller and my two Sonos One speakers dropped out. When I try to add them back either as a missing product or even after factory reset I get to the step where I enter my password and I get the dreaded “WiFi password incorrect”. I’ve spent almost 4 hours on the phone with Sonos support only to be told that I only have the option of purchasing two new speakers. How could this be?
All of my other speakers work fine (play:1 x 3, sub, beam x 2, Sonos SL x 2), it is only the Sonos Ones. The speakers are 1.5 and 1.3 years old and not used as a stereo pair. They worked great until the update. Any ideas? Do I need to try another customer service IT tech? It just seems so strange that these speakers would work, then suddenly both go out at the same time and the only solution is that I need to buy new ones.