WiFi constantly disconnecting on iOS

  • 6 November 2016
  • 2 replies

This is driving me crazy. I just bought the playbar, sub, 2 play1s and a play5. I would buy even more but i'm ready to return everything because every time i open the app it has disconnected. I have strong internet connection and wifi. I have to turn wireless off and on a bunch of times to get it back. What can I do?

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2 replies

Is the Sonos in 'Standard Setup', i.e. using your WiFi? Does it make any difference whether the phone is on 2.4GHz WiFi or 5GHz?

What model of router is it?
Userlevel 7
Badge +22
p should also go under settings ... advanced in controller. Submit diagnostic and post here for a Sonos rep to review your network.