I’ve had been stuck with a sonos system for 4 years and have had nothing but trouble - i wouldn't give them a fiver for it. Even though I’ve learned to turn the updates off (due to too many issues to name) i can still tell they’re tampering in the background. The latest being, all the grouped speakers have been lost and the (group) function will no longer work to reinstate groupings - I can play to one speaker but not several. On closer inspection i note that they now have an S2 version. Even though my S1 version was clunky it was adequate, but now the above feature doesn't work at all. I would love to be able to rid myself of the IT +#@*! in the background and actually be able to use the speakers i paid for.
Any advice on finding freedom?
Best answer by UKMedia
I have actually contacted Sonos on several occasions (all of which coincided with updates causing issues). Sadly, there wasn't a lot of value in the responses from Sonos (much like above) which left me annoyed, frustrated and disappointed I wasted money on this system. it was recommended that I stop updates, which helped until recently.
My network is absolutely fine BTW.
I only wanted to have a sound system throughout my house, i didn't want a relationship.I posted with little expectation of help and a greater desire to express my distaste of this companies product.
Issues after an update are almost always caused by the Sonos device being rebooted afterwards and failing to reconnect to the network correctly. I can understand that you just want your speakers to work but if you want multiple network devices to connect seamlessly, then your network must be stable.
The members of this forum spend a lot of their own time helping people getting the most out of Sonos and personally I respond much better to requests for help rather than rants with little to no information.
To resolve your issue, I suggest that you turn updates back on then follow the steps in my post below.