Why does my Sonos system turn itself on, playing a random song!?


kind of spooky...

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I

Has someone succeeded in solving this issue?

Gather a diagnostic right after it happens, post the number into a fresh thread, and Sonos support can tell you why (or at least the IP address of the offending device). The Spotify app is the most common non-physical cause, based on empirical evidence here.

I have exactly the same problem. I think it will be a hell of a problem to see what the exact cause is, given that I have several Google Homes connected and a Homey (device from which you can create automatically iftt's scenarios). 

However, I've never encountered this problem before. I do not have cats and did not give anyone access to my WiFi or spotify. 

I read a lot of the same problems on this forum, but I don't see an actual solution provided besides that it is an external problem. 

Has someone succeeded in solving this issue?

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I should point out that I have an amount of expertise in the IT monitoring / diagnostics / root cause analysis world and access to some relatively impressive tooling, too…

;)

On an unrelated question, the apps your signature reference - are you allowed to name them here? Always interested in options, particularly if the IOS app restores the ability to play directly from my phone’s music collection...

LOL understood. My apps are listed in my Profile, I get into trouble putting their names in posts. Its ok for me to post other people’s app names, just not my own. It does not do direct play which you asked about, because it could not for the same reason the Sonos app cannot, even if I was to write a ton of code to try. There is no allowed iOS background mode that works for it.

I should point out that I have an amount of expertise in the IT monitoring / diagnostics / root cause analysis world and access to some relatively impressive tooling, too…

;)

On an unrelated question, the apps your signature reference - are you allowed to name them here? Always interested in options, particularly if the IOS app restores the ability to play directly from my phone’s music collection...

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OK, thanks.

And, damn. It’s the kind of thing that would be a whole lot easier to figure out for ourselves if there was any form of accessible event logs.

Not really, as someone who reads [Xbox] diagnostic logs on a daily basis, this level of logging requires serious domain expertise. The PC log I listed is somewhat readable, but it is the exception for this kind of thing in my experience, not the rule. Its actually one of the more readable ETW logs I’ve seen.

On a related note - can I see the Sonos logs data anywhere myself? Is it available to view alongside the other data visible via the controller’s IP address via http?


Basic logs are available on the PC (at C:\ProgramData\SonosV2,_Inc\runtime), but not detailed enough for this type of issue. Those require the UPnP telemetry, which only Sonos support have access to.


OK, thanks.

And, damn. It’s the kind of thing that would be a whole lot easier to figure out for ourselves if there was any form of accessible event logs.

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On a related note - can I see the Sonos logs data anywhere myself? Is it available to view alongside the other data visible via the controller’s IP address via http?


Basic logs are available on the PC (at C:\ProgramData\SonosV2,_Inc\runtime), but not detailed enough for this type of issue. Those require the UPnP telemetry, which only Sonos support have access to.

On a related note - can I see the Sonos logs data anywhere myself? Is it available to view alongside the other data visible via the controller’s IP address via http?

Mine has just started doing this - it’s like someone has pressed the start/stop button as it resumes the radio station we normally listen to, except... louder.

So far it’s done it three times:

05:33 on Monday;

05:35 on Friday;

05:37 on Sunday.

I’m struggling to see those times as random, or as times that some external influence would pick.

Yes we do have cats, but after Monday (when I assumed they were the cause) and after reading all the above, I checked on Friday and Sunday and none of them were near the bedroom unit at the time (the only one they can get to overnight); all were fast asleep elsewhere.

No we don’t use Spotify.

Diagnostics 501954724 submitted immediately on Sunday...

Could something be interfering with the Move, I was grinding coffee at the time and the coffee grinder is sat right next to the Move, the Sonos started to play and the lights on top of the move were flashing white and red (i think). I have submitted a Diag report so hopefully got it in time

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BTW, this is not a one off. It happens every few days. I've submitted multiple diagnostics.

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I've just submitted 143 628 7262.. my Sonos play1 just played around 30 seconds of music. The source of the music was my NAS (configured as music library.

The album had been played 2 days (via app on phone) before, it had got to the end and stopped.

None of the phones configured to this house were in use.

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If Spotify keeps triggering playback from one of your devices that was connected, the best way to disconnect is to just play something else. All Sonos systems have Internet Radio on them, just play 2 seconds of any station. It'll disconnect the active Spotify Direct Control session, and you won't have to worry about someone else starting up a stream.

I’ve had this problem for YEARS. After I listen to spotify i close the spotify app (on laptop or phone) and turn on the TV for a few seconds ,which breaks the spell.  (I’ve used the Radio trick successfully, too! 👍🏻)

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Well then Iwould recommend you unlink Spotify Connect, there is a security exploit apparently that uses it.See this thread: https://community.spotify.com/t5/Other-Partners-Web-Player-etc/Delete-or-quot-unlink-quot-devices-on-spotify-connect/m-p/1722285#M33126

@controlav only ever connected my Spotify and both of us who use it were asleep; don’t have a CR200 or a cat...

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My money is on Spotify Direct, CR200 or cats.

This happened to me last night for the 2nd or third time. My wife and I were both asleep and no one else was on the WiFi (confirmed via my eero router app). No timers were set. One of three speakers randomly turned on and was playing a random song from Spotify that I haven’t listened to in ~5 years.

 

I submitted diagnostics this morning: 1215834492

 

Any suggestions?

As I recall, there was once an IFTTT issue, and also Bluetooth receiver issue causing an auto play when the sending device got in range, kind of like when your car starts up, it auto plays your phone’s content. But as controlav says, to this point, it hasn’t been an issue in Sonos’ software. Always external. 

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There is something going on, that needs to be addressed by Sonos.  I suspect it is something to do with Wifi dropping and reconnecting (short drop) and for whatever reason it unpauses music, etc…  

None of these reports have ever been diagnosed as being a Sonos issue (and certainly not going to be related to connectivity), it is always some kind of external cause (Spotify app, CR200, cats, children, Harmony remote). If you provide a diagnostic ID right after it happens next time, the Sonos techs here can give you a pointer as to the culprit.

I had the same issue occur yesterday morning.  NO alarms set, I was in the shower when it occurred, no one else in the house.  Phone was upside down on my dresser (how I charge it during the night).  It played the next song in my queue (i.e. like it just un-paused the music). 

I told my wife and she stated that on a few occasions she has had to get up in the middle of the night to turn off the music using touch controls.

There is something going on, that needs to be addressed by Sonos.  I suspect it is something to do with Wifi dropping and reconnecting (short drop) and for whatever reason it unpauses music, etc…  

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Looks like the latest play command came in from a Logitech device, or a device with a Logitech wireless MAC address. I hope that helps! The IP address at the time was 192.168.1.134.

Caught it doing in the act out of nowhere again.. diagnostics within a minute send with #193711961

 

Please identify the cause its driving me nuts and going on for a few weeks now

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Did Sonos ever fix the problem?

No problem with Sonos has ever been identified for this symptom, they have all been external factors, both hardware (cats, CR200s) and software (Spotify app, automation code).

As controlav says, there are a lot of different ways to have music start playing, and so far there hasn’t been any such “problem” it’s always something causing it to start playing.

 

@karinab, that diagnostic was taking just after the device was rebooted, so there’s no useful information in there on what might have caused it to start playing. I do see that you have Spotify added, but I can’t say if Spotify was used to start playing music on there at all recently. Try getting a diagnostic within a few minutes of it being turned on. And note what was playing.

 

Same here using Tunin on Sonos. Spontaneous random starts.. Very annoying

If TuneIn was the last thing played in that room, most likely it’s the button being pressed or a mobile device connected sending an errant play command. If you can post a diagnostic within a few minutes of it turning on, we can check it out.

Same here using Tunin on Sonos. Spontaneous random starts.. Very annoying

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Did Sonos ever fix the problem?

No problem with Sonos has ever been identified for this symptom, they have all been external factors, both hardware (cats, CR200s) and software (Spotify app, automation code).

 

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