Why does my sonos system turn itself on, playing a random song!?



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Called it. Just sayin'.
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Did Sonos ever fix the problem?

No problem with Sonos has ever been identified for this symptom, they have all been external factors, both hardware (cats, CR200s) and software (Spotify app, automation code).

As controlav says, there are a lot of different ways to have music start playing, and so far there hasn’t been any such “problem” it’s always something causing it to start playing.

 

@karinab, that diagnostic was taking just after the device was rebooted, so there’s no useful information in there on what might have caused it to start playing. I do see that you have Spotify added, but I can’t say if Spotify was used to start playing music on there at all recently. Try getting a diagnostic within a few minutes of it being turned on. And note what was playing.

 

Same here using Tunin on Sonos. Spontaneous random starts.. Very annoying

If TuneIn was the last thing played in that room, most likely it’s the button being pressed or a mobile device connected sending an errant play command. If you can post a diagnostic within a few minutes of it turning on, we can check it out.

My Sonos starts playing spontaneously when my phone (Galaxy S10) connects to my wifi as I drive into the garage while Google Play music is connected to Bluetooth in my car. This happens even when Sonos app is closed.
I've played with the settings but can't get this figured out. I think I'll have to uninstall Sonos from my phone and use another device to control Sonos.
Highly annoying!
Hi Ryan,

Thank you for the quick reply!

I'll keep a close eye on it 🙂
Hey Rudy_1

The feature that is affecting you is the auto-transfer of a music stream. Same thing will happen in reverse if you are listening to a podcast on bluetooth when you get into the car. The phone seeks 'available audio services' to try and continue your audio experience.

I don't know if it can be turned off. But a quick fix may be to turn off the entertainment system in your car before you turn the engine off. That should stop the audio-stream and thus the transfer to the Sonos.
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@Rudy_1 Check if the settings here will work, it's a little old, but may do the trick.
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I've just submitted 143 628 7262.. my Sonos play1 just played around 30 seconds of music. The source of the music was my NAS (configured as music library.

The album had been played 2 days (via app on phone) before, it had got to the end and stopped.

None of the phones configured to this house were in use.

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BTW, this is not a one off. It happens every few days. I've submitted multiple diagnostics.

I had the same issue occur yesterday morning.  NO alarms set, I was in the shower when it occurred, no one else in the house.  Phone was upside down on my dresser (how I charge it during the night).  It played the next song in my queue (i.e. like it just un-paused the music). 

I told my wife and she stated that on a few occasions she has had to get up in the middle of the night to turn off the music using touch controls.

There is something going on, that needs to be addressed by Sonos.  I suspect it is something to do with Wifi dropping and reconnecting (short drop) and for whatever reason it unpauses music, etc…  

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We had Sonos wake the two of us in the middle of the night June 28th, playing some genre we do not listen to, and a song we had never heard before - loudly, and more loudly than we play on our Sonos devices. We do not use Spotify. We do have access to Pandora and Amazon Music and others.

Any ideas what could possibly have happened to cause this randomly in the middle of our sleeping time? No one else was in the house.
Did you submit the diagnostic as I mentioned? If so, post the number here, so Sonos can look at the data from your system. Or check your alarm settings, as I also suggested.
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Sorry. No coherent thought when getting awakened in the middle of the night. No Diagnostics were acquired.

And we have never intentionally used Sonos alarms for anything. Ever.

Any other ideas at this late date?
Well, the only other possibility that I can think of off hand is if someone has at some point connected their Spotify account to your Sonos speakers, and then failed to remove the connection. The next time they tried to play on their phone, it would start up on your system, unless you cleared it out, I think.

And I completely understand the not doing the diagnostic when awoken. I certainly wouldn't be able to do so if it happened to me, but I guess if it happens again, perhaps you'll be more inclined to remember to do so. I'll hope it doesn't happen again, though. I generally say within 10 minutes, but I think in truth there's actually 15 minutes of data stored in what is sent when you submit a diagnostic. What I don't know is if it's 15 minutes from the last Sonos command, or 15 minutes of use...so if it happens again, I'd say doing it while you're cursing would be wise.

But those are the only things I can think of that would cause music to play. Oh, random thought, if you have a pet, like a cat, it's feasible that they are on top of a speaker and actuate one of the buttons that start playback. I had that occur once, so I was happy to turn off all of the buttons on my speakers in the controller app.
This is not OK. Just happened to me last night. Is there no solution to this from Sonos? Surely people have sent in diagnostics. I'm just not that keen of waiting for mine to start playing on full at 04.30 again just to send in a report.
All previous reports, anecdotally, as I’ve not kept specific track, have turned out to be either alarms set by not the people who were writing in complaining, or external things like people who were connected to the Sonos with the Spotify app which has he ability to start play again while no longer being part of the same Wi-Fi. In the 3 or 4 years I’ve been a regular reader, there’s never been anything other than that.
I would also love to know what started my Sonos which happened this morning sometime close to 6:10 AM ET.

Diagnostic conf 718617016
Also, the cats. Don't forget the cats stepping in the play button.
Ah, yes, good point.

But so far, there’s been no confirmed case of it being an issue with the Sonos system itself.

Note that I said confirmed, it may have happened, but if it did, no one has come back to these boards to confirm it.
Yeah, I hope it doesn't happen again. I've had my system on the same setup for a couple of years and nothing has ever happened before. I hope Sonos takes this seriously though? It isn't just me. Even if it turns up to be the alarm, I didn't set it. Somebody else did.
Yeah, I hope it doesn't happen again. I've had my system on the same setup for a couple of years and nothing has ever happened before. I hope Sonos takes this seriously though? It isn't just me. Even if it turns up to be the alarm, I didn't set it. Somebody else did.
And this setup isn't a (full) wired one with wireless cards disabled by any chance?
The only cable is power. The rest is wireless.
This is happening to me too!!! And with songs that are totally applicable to my life right now!
What on earth??????
Hi, yeah it sucks. It happened to me again and this time I did a diagnos. The answer I got is that the sonos can only be controlled through the WIFI. So I changed password on the WIFI & router. BUT through Spotify you don’t have to be on the same WIFI. Therefor I can start a song at a friends house from my apartment... But the songs playing was not played by a friend of mine, there must be some kind of malware that does this (my own opinion). The solution was to log out of all devices through Sporifys website and then change password in Spotify. It hasn’t happened again since, hope it stays like that. Next time (IF) I’ll sell the speaker. Good luck!
... And don't purchase any Spotify Connect-enabled speaker again – ever.

https://community.spotify.com/t5/Newcomers-and-Contribution/Spotify-Connect-over-the-Internet/td-p/1212959
So it’s the same like 15-20 songs playing. I don’t think it’s from my Spotify. My husband said it could possibly be from his but he is 1.5 hours away with his phone and our laptop is shut down.
So I just need to change Spotify password?
Random!!
So it’s the same like 15-20 songs playing. I don’t think it’s from my Spotify. My husband said it could possibly be from his but he is 1.5 hours away with his phone and our laptop is shut down.
So I just need to change Spotify password?
Random!!

See here. Finally make sure that you and your husband have logged out everywhere.

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