Answered

Why can't i authorise apple music on my sonos?

  • 29 August 2022
  • 2 replies
  • 121 views

I Haven't used my SONOS in a couple months, but when returning to it, it asked me to re-authorise apple music. Which it tries to do, i click on authorise, with the correct email and password i use for my apple music, it says “authorisation complete” then when i go to my music it just says “unable to load music”

Why is this happening?

I also want to state, i have factory reset the sonos and the sonos app on my Android phone.

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Best answer by Corry P 4 October 2022, 10:04

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2 replies

Userlevel 7
Badge +17

You are not the only only one having this problem:

 

Userlevel 7
Badge +18

Hi @AquaDragon6629 

Good news - we now consider this issue to have been resolved by Apple.