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Volume gone on Play 5 1st Gen

  • 1 March 2019
  • 1 reply
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Was listening to my Sonos play 5 and the volume just went. Its now playing at such a low volume i have to place my ear to the speaker. My diagnosis number is 1812912723
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Best answer by Jeff S 1 March 2019, 19:09

Was listening to my Sonos play 5 and the volume just went. Its now playing at such a low volume i have to place my ear to the speaker. My diagnosis number is 1812912723

Hi JAIP,

Welcome to the community and thanks for sending in the report. Due to the nature of this issue it would be best to work with our phone team. Please give us a call, our phone number and hours can be found here.
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Was listening to my Sonos play 5 and the volume just went. Its now playing at such a low volume i have to place my ear to the speaker. My diagnosis number is 1812912723

Hi JAIP,

Welcome to the community and thanks for sending in the report. Due to the nature of this issue it would be best to work with our phone team. Please give us a call, our phone number and hours can be found here.