Voice Services not working suddenly. Neither Alexa or Google assistant can connect to Sonos Ones. GA says “can’t connect” and Alexa show the speakers offline. I have tried absolutely EVERY troubleshooting step without success. Of course, Sonos support unavailable till Tuesday. Any thing I might be missing?
Also…no microphone light on.
Best answer by Ken_Griffiths
Thanks, Ken, already tried that. Definitely a Sonos issue - can’t set up either voice service. Very frustrating.
It’s working okay here at the moment. I use both assistants on Sonos and all is well. I prefer Alexa and have that on 5+ devices, Beam, Move, Roam etc.
If you continue to have issues I would perhaps speak with Sonos Support via this link: