My Move has recently become very unreliable. When I’m using it on the balcony it drops out pretty regularly, however this never seems to happen with my Roam.
This evening I was using it in the kitchen, grouped with a play 1 and it just … stopped playing music. According to the app it was still playing and still grouped, but I had no sound. I tried to ungroup it (planning to then re add it) but the app did not respond. I tried holding the play button to group it but it just ‘dinged’ and then flashed orange!
My Sonos app says everything is up to date. I have a linksys velop mesh system that is regularly updated / restarted etc and currently all up to date too, and sonosnet as one speaker is wired in. All speakers except the move and roam are WM0, the portables are WM1. The MAC address for all Sonos items are reserved too.
I am wondering if the balcony issue is because the Move is usually connected to a further away velop node (close to where it lives indoors) which might explain the difference in connection to the Roam (as that lives near a closer node when indoors) but surely the point of a mesh system is to prevent dropout coverage?
My move must be almost two years old but I wouldn’t expect this to be an issue.
Best answer by James L.
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