I’m tearing my hair out! I’m hoping someone can help!
I have 9 rooms set up on my Sonos system with around 20 sonos products. Since the weekend, I’ve noticed 2 rooms (a Sonos One and a Beam) keep disappearing from the app. If they’re playing music it continues, and they respond to Alexa voice commands, they just can’t be seen or controlled from the App.
It’s always the same 2 rooms, there were no problems with them previously.
All devices are connected via my Boost (in about my system they all show WM: 0) I have other Beams and Sonos Ones which appear to have same version of software installed on them.
The really weird thing is they disappear from the app on my iphone 11 pro and ipad mini (we have one wall mounted as a central controller) but they don’t disappear from ipad pro. I’ve deleted the app and reinstalled it on all devices, logged out and logged in, but none of these things make a difference.
When they drop out they’re gone for hours at a time, but i can see them on my network (everything is connected via a Netgear Orbi system). Sonos is set to channel 6 on the 2.4g and Orbi is set to channel 1.
Any help appreciated.
Best answer by iball123456
It’s an older ipad mini, but it turned out it was using an older IOS (12.4 i think it was) which i updated this morning and i haven’t had the issue since.