Answered

Updated Sonos app on Computer. Now S1 app on phone does not work

  • 31 July 2020
  • 2 replies
  • 73 views

I have old and new component:  (2) Play 5 Gen 1, Play 3, Bridge, One SL.  I bought the One SL so I could use Apple Airplay with all of the other components.  I continue to use the S1 app on my IPhone because the S2 app will not work with the Play 5 Gen 1s.  

 

I updated the Sonos app on my computer now the S1 app does not work on my IPhone.  

 

How do I get my S1 app to work again?

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Best answer by Paul A 31 July 2020, 23:11

Hi @User991666.

Welcome to the Sonos community and thanks for reaching out to us.

I would like to recommend performing the steps of the guide bellow accordingly.

  1. Test that your computer is able to play music on all your Sonos devices.
  2. Once all Sonos devices play music from the Sonos app on your computer, force close and close the Sonos app from the running background application on your mobile phone.
  3. Go to the settings on your mobile phone turn off mobile data.
  4. Turn off WiFi on your mobile phone’s settings.
  5. Turn off and turn on the mobile phone.
  6. Turn on WiFi and reconnect to the same Wifi name your computer is connected to.
  7. Open the Sonos app. It should be able to re-connect to the existing Sonos system.

Please let me know how it goes. We are always here to help.

Thanks,

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Userlevel 5
Badge +16

Hi @User991666.

Welcome to the Sonos community and thanks for reaching out to us.

I would like to recommend performing the steps of the guide bellow accordingly.

  1. Test that your computer is able to play music on all your Sonos devices.
  2. Once all Sonos devices play music from the Sonos app on your computer, force close and close the Sonos app from the running background application on your mobile phone.
  3. Go to the settings on your mobile phone turn off mobile data.
  4. Turn off WiFi on your mobile phone’s settings.
  5. Turn off and turn on the mobile phone.
  6. Turn on WiFi and reconnect to the same Wifi name your computer is connected to.
  7. Open the Sonos app. It should be able to re-connect to the existing Sonos system.

Please let me know how it goes. We are always here to help.

Thanks,

It worked.  Thank you very much!!

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