Update to 7.3 Spotify repeating every song. Driving me mental! HELP!


Since updating the controller to 7.3 and updating my iPhone iOS (not sure this has any impact) my spotify is repeating every second song. I start a play list, the first song starts and finishes in full, the second song starts and finishes and restarts. The it repeats every song on my playlists and streaming other lists. The UI shows the album art and name of the next song on as if its playing now but its replaying the previous song. This happens on both sonos and spotify connect. This is driving me mad!

I am running:

Sonos 7.3
Play 5 gen 2
2x play 3
Iphone 6 with iOS 10.3.2

Things I have tried:

Unchecked repeat in both Sonos and spotify

Uninstalled sonos and spotify apps on laptop, iPhone, Ipad
Uninstalled the connection with spotify in sonos app
Connected to a different spotify account

Switched off all wireless devices in the house
Switched off all sonos at the power
Switched off the router, waited then switched back on and turned on only the Sonos. Connects but doesn't help

Changed from boost to standard and vice versa

Changed the channel the router is using to 6.

Nothing has worked!

Please help!

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57 replies

Can I also be added to the patch?
Why can't you just add this patch to a general update? The problem isn't solved for over two months! Same problem in Germany, diagnostic number is 7894283. Please add the patch.
Thanks!


I had this problem for weeks, then I discovered this community entry, applied for the patch, got it and everything seemed to be fine. But since the last update I have the same issue again. It’s frustrating. New diagnostic code 8067339

Please help me!
Hi Sonos, yes I do have the same problem.

Diagnostics no 8051109

Please help
Thanks
Martin
I continue to have same issue with my iTunes music-- my confirmation number is: 7983596
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Badge +20
I'm having the same problem. How do I get the patch you are discussing? Seems like people are posting a diagnostics no. but not sure where I can get one. Can anyone help?

Hi skodlod,

I used your community account email to find your system so you shouldn't need to submit a diagnostic report. Please check for updates on your Sonos system, run any that it finds, then test out Spotify and let me know how it goes.
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Badge +20
Hi , frankbot and ricrac,

Your systems are now flagged for a patch which should help. Please run updates and test things out.
Same issue: 7967731
I'm having the same problem. How do I get the patch you are discussing? Seems like people are posting a diagnostics no. but not sure where I can get one. Can anyone help?
Same issues. 7922183
Userlevel 7
Badge +20
Hi Brack, Haz0r, and nlindholt,

I've applied a patch to your systems so you should have a new update available. Please run that update and test things out.
Same same, not different, apart from having update 7.4. Diagnostics number 7905263.
Thank you
Ive got the same issue. Diagnostics number is 7904533. Thanks so much.
Why can't you just add this patch to a general update? The problem isn't solved for over two months! Same problem in Germany, diagnostic number is 7894283. Please add the patch.
Thanks!
Userlevel 7
Badge +20
Same here. 7884889
Thankful for help


You should have a new update available on your Sonos app. Please run the update and test things out.
Same here. 7884889
Thankful for help
Userlevel 7
Badge +20
Hi fredrikl and zahngraff,

Please check for updates on your Sonos systems. Once updated, test out Spotify again and see how it goes.
And guess what. I have the same issue 7881845

Thaks
Hi,

I have the same issue. 7877648

Thanks
Userlevel 5
Badge +3
MickT just to confirm you are having troubles with Spotify in addition to the PLAYBAR audio interruptions you posted about in another thread?
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Badge +3
sidicki, natroensegaard, and oscarw the patch has been applied. Please run the update for your system when ready.
Hi,

I have the same issue. 7873531.
Hi Sonos!
I have the same problem, and your support would be much appreciated!
Diagnostic 7873512.
Thank you very much in advance.
Nicolai
Hi Sonos!

I have the same problem, any support would be much appreciated!

Diagnostic 7873460.

Thanks!
Hi there, I have the same issue, diagnostic number is 7873398.

Many thanks.
Hey Nico R, I guess you missed my reply on the previous page. I have the same issue as well, diagnostic number is 7840671. Thank you!
Just added you to the version, go ahead and try it again.