Update to 7.3 Spotify repeating every song. Driving me mental! HELP!



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Userlevel 7
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Hey Nico R, I guess you missed my reply on the previous page. I have the same issue as well, diagnostic number is 7840671. Thank you!
Just added you to the version, go ahead and try it again.
Hey Nico R, I guess you missed my reply on the previous page. I have the same issue as well, diagnostic number is 7840671. Thank you!
Just tried the update and I'm now playing new songs back to back! Seems to be working. It took a while but thankyou. I'll be back in touch if it stops again!!!
HI and welcome to the Community, m4350. You're set to go with an update.

A big welcome to you, jmuck77. You're set to go as well.

Hi buljong7, glad you reached out and welcome. We also applied the update, but there might be more going on. It's possible that your router is blocking SSL communications.

Steps to install the Update:

From the Sonos App on Your Phone or Tablet, Choose

Settings > Online Updates
I have the same problem diagnostic 7858000
same issue. had it for months. 7847251
I have the same issue. Diagnostic is 7846201
I have the same issue as well, diagnostic number is 7840671. Thank you!
Userlevel 7
Badge +20
Hi Sidewinder and johocke,

Please check for updates on your Sonos app. Run any updates the app finds then test things out and let me know how it goes.
I have the same issue as well - diagnostic number is 7809944. Thanks
I'm having the same issue. My diagnostic number is 7809918.

Please apply patch
Userlevel 7
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Hi! I have exactly the same problem.
My diagnostic number is 7809135.
Thanks for your help!


You should now have an update available. Please try running that update then test Spotify playback.
Hi! I have exactly the same problem.
My diagnostic number is 7809135.
Thanks for your help!
Jeff. All OK so far Thanks
Userlevel 7
Badge +20
Jeff. I have the same issue. Diagnostic 7787298 has just been submitted. Please provide patch. Thanks

Thanks for sending in the diagnostic report. I've added the patch to your account so it should install once you run updates. Let me know how it goes.
Jeff. I have the same issue. Diagnostic 7787298 has just been submitted. Please provide patch. Thanks
Userlevel 7
Badge +20
Hi folks,

If you're still getting repeating songs on Spotify, please send in a new diagnostic report and reply here with the confirmation number. I'll apply a patch to your account which should help.
Hi Leigh

As mentioned, I am experiencing the same problem and was really hoping the 7.4 update would solve it, but no. I saw another tread regarding the same problem where one user had contacted Sonos Support and obtained a 'test fix':

https://en.community.sonos.com/troubleshooting-228999/sonos-repeats-tracks-on-its-own-6789057/index2.html

I have now contacted support as well hoping to receive the test fix – maybe you should try the same?

Daniel
@Jeff S @ Miles P Two more updates, one to the sonos app one to the spotify app and even one to the windows PC sonos app but still no fix. Any updates sonos? Come on. I ONLY use sonos for spotify and radio. What a very expensive radio player and useless spotify subscription. $120 per year to hear the same songs repeated twice. Please help. FYI apple music works fine but any of the spotify apps or spotify in sonos still has the same problem.Even when changing the channel.

Diagnostics 7756445

10 years of playlists rendered frustrating!

Leigh
I have the same problem. Any news on a fix? 😠
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UPDATE: One day later the same old buggy behaviour returns - every second or third song repeats. WTF Sonos, over 1 Month of bug fixing... 😠
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Maybe I found one reason for the buggy behaviour: I solved the issue by deactivating the 2.4GHz Channel on my Home Router. Sonos cant connect to streaming services through 5GHz. So I connected my CONNECT device through an ethernet wire to an AirPort Express (configured as WiFi-Repeater). Obviously the Controller App displays playlist information and audio information seperatly - what a bad software design! But somehow it works now...
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I'm having the exact same problems. I've tried changing the channel from 1 to 6 but it doesn't help. I can send my diagnostics if that could help? Kind regard AndersLS
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For a few weeks and still no fix? How is that even possible??? That hast to be a a hot fix - Sonos makes me crazy with these annoying spotify issues...
This issue has been happening for a few weeks for me now. Is there any timeline on a fix?