I have been trying to update my sonos for the last couple hours after re plugging it in over the weekend and not being able to use it. Originally the error code was 1101 so we did what they said; unplugged it all re plugged it back in still same error code, we tried unplugging main router and nothing we even tried on a different phone still nothing. Then today i decided to try again, new error code 1013. its plugged directly into the router and occasionally i click try again in hopes it will suddenly work to get a new error code like error code 30 or 1002. This is ridiculous and after plugging and unplugging and sitting on top of the router with the speaker and my phone and i still can not get it to update i need another solution?
btw its a sonos play:1