Unresponsive Play 5

  • 1 November 2018
  • 4 replies

Hi everyone. My Play 5 has become unresponsive.
Nothing lights up and it doesn’t switch on.
But I can here a pulsating faint buzz from the unit.
My other two linked Sonos devices are fine.

Can anyone offer me any information as to what is wrong?

4 replies

The unit has also disappeared from my phone app
Userlevel 7
Badge +22
Hi Kirkers

Is the Play 5 a Gen 1 or Gen 2? Try connecting it via Ethernet directly to your router to see if it shows up in the app.
Hi AjTrek. Thanks for the reply. I will give it a go.

I’m worried my expensive pride and joy is broken.

It’s a generation 1 by the way
Userlevel 5
Badge +12
Give support a call and see what they have to say.