Unable to set date and time

  • 6 November 2021
  • 1 reply
  • 67 views

I am trying to set date and time on my Sonos Move and I am unable. From the android sonos app, I go into System > Date & Time.

The Set Time from Internet toggle is off. If I change it to on, quit menu and come back, it is back to off. The Date button does nothing and the Time button closes the app.

I suspect I have an issue connecting to a ntp server with my broadband provider which is Bell Canada using a HomeHub 3000. 


1 reply

Perhaps first try rebooting your router, let it settle and then power off/on your Sonos device.

If that doesn’t solve it, then maybe try resetting the Sonos App (Settings/App Preferences) - on reopening choose the option to connect back to your ‘existing’ system.

If still no joy and your router allows it, then maybe switch the DNS server(s) to use the Google public DNS servers.. 8.8.8.8 and/or 4.4.4.4

Hopefully one of the suggestions mentioned above might resolve the issue. 🤞

Reply