Answered

Unable to see products via Sonos App on iOS 16

  • 16 September 2022
  • 4 replies
  • 320 views

Hi,

I recently lost all my products off the Sonos app. I have followed the instructions to reset the router, Wi-Fi and turn off all the products but it doesn’t seem to help.

I also noticed that our iPhone that is still on iOS15 can still see them via the app.. but my iPad and iPhone on iOS 16 doesn’t.

Has anyone experienced anything similar or have any suggestions?

Thanks

icon

Best answer by Ken_Griffiths 16 September 2022, 11:41

View original

4 replies

I’m using iOS 16 on an iPhone XR and both the S1 and S2 Sonos Apps are working fine here - maybe reboot the iOS device and check/reset it’s WiFi network connection and see if that perhaps fixes it. Ensure that vpn/security software (if using) is not interfering with the connection to devices on the LAN.

Userlevel 7

To add to @Ken_Griffiths comment I have and iPhone 12 Pro Max running iOS 16 with no issues using the S2 App. 

Thanks for your help! Seemed to be Express VPN causing trouble - I flicked some of the settings off and on and it’s all bounced back to life… odd! 

Edit.. actually I just tried on the iPad too and reinstalling the VPN config seemed to do the trick if that helps anyone else.

Is your correct network selected on your phone Wi-Fi? 

Reply