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Unable to play - the connection to TIDAL was lost.


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For the last 3 months I have suddenly been unable to play any music from TIDAL through the Sonos app. When I go to play a song it gives me the error 'Unable to play - the connection to TIDAL was lost. I have tried removing the TIDAL music service and then adding again but this didnt make any difference. Until today I could still browse 'My Music' on TIDAL through the Sonos app but now it shows 'No selections available'.
I can play TIDAL through their own app and the TIDAL web app so, their service is clearly working fine.
I see there are a few similar posts on the community but none seem to show a resolution.

Please advise how I can get this fixed.

thanks
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Best answer by Dom1da 21 January 2019, 12:07

First try rebooting your router that worked for me.
i use Tidal as well.
are one sonos your speakers wired to the router or are they fully wirless?

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First try rebooting your router that worked for me.
i use Tidal as well.
are one sonos your speakers wired to the router or are they fully wirless?
My Sonos Connect is wired. I think I've done a router reboot but will try again. tx
I am with Sonos 10.0 (but it was same issue with previous version) and listening to Tidal I listen for 20-40 seconds of a song before Sonos displays "Connexion lost with Tidal" , jumps to next song and works for 20-40 secends before Sonos... etc,etc... until Tidal is stopped... What can I do (Listening to TuneIn is quite better). I tried to reboot but it does make any change...
What can I do ??
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DD007 wrote:

I am with Sonos 10.0 (but it was same issue with previous version) and listening to Tidal I listen for 20-40 seconds of a song before Sonos displays "Connexion lost with Tidal" , jumps to next song and works for 20-40 secends before Sonos... etc,etc... until Tidal is stopped... What can I do (Listening to TuneIn is quite better). I tried to reboot but it does make any change...
What can I do ??



is your speaker connected to your router ?
if not connect it with an Ethernet cable to your router and try again see if that helps
Thanks. Will try to find a cable !
I have the same problem here, playing songs from tidal using a pair of play 3's. Im also using ethernet cables on both of them and it's been working fine for half a year until recently. I've tried almost everything; resetting my routers, changing the ethernet cables, reauthorising tidal etc.. Any other solutions that I can try out?

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