This has been happening regularly over the past month. I can play music stored on my iPad, can access Radio by Tunein but cannot get access to Spotify....very frustrating. can you help. I have tried everything I can on this side, powered off the various units, but to no avail. I have submitted a diagnostics ( even though it says don't unless you are instructed to by a sonos support team member) number is 7135487. I also note there is no phone support over the weekend ?? why ? this is when most people have time to correct these items, but sales is available ?? Appreciate your help ASAP
Best answer by Jeff S
Hope this helpful, but I am also getting intermittent error coded 1002 when trying to play music that is found but upon clicking to play receive the 1002 code, thanks
There are some network communication errors showing up. How are your Sonos units connected to your network? Are they wired into a switch or directly into your router?
It may help to reboot your router, Sonos units and any other network hardware you have connected. This may clear up the network errors and help with Spotify playback and the 1002 timeout errors.